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Workplace from Meta

Composite Score
8.6 /10
CX Score
8.8 /10
Workplace from Meta
8.6 /10

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details


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Awards & Recognition

Workplace from Meta won the following awards in the Business Instant Messaging - Midmarket category

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Efficient Service
  • Trustworthy
  • Saves Time

Feature Ratings

Average 83

Instant Messaging

87

Voice and Video Collaboration

85

Search

83

Notifications

83

File Sharing Collaboration

82

Granular Access Management

81

Document Collaboration

78

Cross Platform Support

78

Integration With Productivity Tools

77

Task Management

77

Screen Sharing

75

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of IT Administration

84

Ease of Implementation

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Quality of Features

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Breadth of Features

81

Vendor Support

77

Workplace from Meta Reviews

Mariana E.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Workplace, communication tool

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

Workplace by Meta is not only used for video calling but me and my employees can chat as well. It helps in keeping all the team members engaged all the time. It helps in growing up any communication. It also introduces a great culture and helps in handling all the work-related problems. Workplace is integrated with a lot of different apps.

What is your favorite aspect of this product?

It has a knowledge library which is the best way to gather all your documents, policies and training materials at one place. It also allows all the users to share all sorts of formal and informal content in any way possible. It also has a free trial. Moreover, it has no connectivity issues too.

What do you dislike most about this product?

The layout of Workplace by Meta can be a bit confusing. It can be intimidating for any new user and it may take user several days to learn about this application and all its tools and features. No personal information of the user is added so it gets a bit hard to recognize the person.

What recommendations would you give to someone considering this product?

I have seen some of the biggest brands of the world using this application to engage their employees. It is the same technology that connects people on Facebook so I can use it on any device.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Caring

Jose R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Workplace Meta- team management tool

Likeliness to Recommend

8 /10

What differentiates Workplace from Meta from other similar products?

The plus point of this platform is that mobile devices, laptops, or desktops are compatible with this. It gives you the option of Do Not Disturb mode. It has a user-friendly and easy-to-use user interface. You can easily share the files with your team members without any lag. You can effortlessly divide the groups for different projects. In addition to that, it gives you the chat option to communicate with your team members.

What is your favorite aspect of this product?

It is an efficient platform of broadcasting to connect with your team members and keep your colleagues informed. You can manage your notification settings as you get a lot of messages. You can make announcements with no effort and you can connect with others without sending or accepting requests from others.

What do you dislike most about this product?

When you are in a group call you are not able to share your screen with your coworkers. The workplace chat option is not up to mark as it does not work sometimes.

What recommendations would you give to someone considering this product?

Workplace Meta is a platform that improves employee engagement and gives the ability to employees to connect with no effort. You can communicate with a larger audience with just one or two clicks. It keeps your coworkers updated and informed about any business work. You can communicate the managerial work of the employees effectively through this platform.

Pros

  • Effective Service
  • Caring
  • Generous Negotitation
  • Reliable

riley h.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Workplace by Meta, WorkPlace from Facebook

Likeliness to Recommend

8 /10

What differentiates Workplace from Meta from other similar products?

Workplace by Meta offers an unlimited storage and sharing of pictures, audios and videos. Events can be created by using its specific feature for event creation which carries date, time and invitation to the other users feature. Offers the live streaming recording that can be helpful for those who could not attend the live session and to take on the important notes and discussions.

What is your favorite aspect of this product?

This platform has a unique feature that makes the shared videos content easy to be found and accessed and that is the “Video Captioning “feature. This platform is a source of quick and easy interaction and collaboration.

What do you dislike most about this product?

The workplace by Meta has a weak integration with other apps which is the major drawback. The notifications sometimes appeared to be delayed. It is little pricey and does not offer such features and tools that justifies the prices.

What recommendations would you give to someone considering this product?

The format and layout of the Workplace is easy and has similarities with the Facebook which makes it easy to be handled b y the new users also. It has quite impressive activities to keep the users engaged, it is user friendly is more preferable to be used within the business for group meetings.

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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