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Workplace from Meta

Composite Score

8.6 /10

CX Score

8.8 /10

78 Reviews Write a Review

Claim Software

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details

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Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

1% Negative

5% Neutral

94% Positive

Pros

Respectful
Efficient Service
Trustworthy
Saves Time

Feature Ratings

Average 83

Instant Messaging

Voice and Video Collaboration

Search

Notifications

File Sharing Collaboration

Granular Access Management

Document Collaboration

Cross Platform Support

Integration With Productivity Tools

Task Management

Screen Sharing

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.6

View Workplace from Meta in this category (opens in a new tab)

Digital Workplace

Score 8.6

View Workplace from Meta in this category (opens in a new tab)

Workplace from Meta Reviews

Nikola S.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Workplace is a perfect chat tool for organization.

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

We use primarily the Chat function which is quite great. Because of its similarity with Facebook messenger, it’s simple to use even for those who are not superb with computers. The chat is usually operating quite well and it is appropriate even for online meetings. I appreciate the choice of toad profile picture, description, and pin message in group chats. It helps us a lot. For the other function, we concisely use additionally classic groups and notes which works well as well.

What is your favorite aspect of this product?

What I prefer most concerning the workplace is that it’s a friendly program and it makes engagement, communication, and data dissemination very straightforward and seamless processes/experiences. I appreciate having this inside our organization as this enables a fine line between work (workplace) and private (Facebook) conversations.

What do you dislike most about this product?

If somebody doesn’t send a right away link to a part of work (e.g. a Live meeting), it’s arduous to find that factor yourself. I additionally experienced various login issues, wherever it wasn’t recognizing my login details tho’ they were undoubtedly correct.

What recommendations would you give to someone considering this product?

I suggest using the workplace due to the familiarity of the settings and user-friendly that I assumed several of our colleagues will use and benefit from. I expected they will manipulate the feature of messaging instead of using WhatsApp however I assume they targeted easy accessibility and mobile variety integrated on the platform automatically.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Caring

Role: Industry Specific Role
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2022

A natural choice for the Facebook generation.

Likeliness to Recommend

8 /10

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Leverages Incumbent Status
Slower Product Innovation
Charges for Enhancements

Matthew T.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Suitable chatting application

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

Workplace from Meta has reliable user interface with the advanced communication features that are not common in other tools.

What is your favorite aspect of this product?

It is simple to learn how this tool works with flexible instructions. Sending message and receiving feedback is instant with a popup notification. When marketing our services on Facebook this tool gives our customers easy time to chat with our customer support staff.

What do you dislike most about this product?

I have not experienced any challenge while working with this smart platform.

What recommendations would you give to someone considering this product?

I have enjoyed great time while working with this unified platform to engage my business colleagues. It ensures that there is end to end encryption to enhance secure communication network.

Pros

Enables Productivity
Efficient Service
Effective Service
Inspires Innovation

Workplace from Meta

What is Workplace from Meta?

Company Details

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Awards & Recognition

Workplace from Meta Ratings

87 Likeliness to Recommend

95 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Workplace from Meta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Search The system can search an entire body of a document for a keyword or phrase.

Notifications Tool alerts business of an application generated event.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Screen Sharing The ability to share screens.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Digital Workplace

Workplace from Meta Reviews

Nikola S.

Workplace is a perfect chat tool for organization.

Likeliness to Recommend

Pros

A natural choice for the Facebook generation.

Likeliness to Recommend

Pros

Cons

Matthew T.

Suitable chatting application

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Voice and Video Collaboration

Search

Notifications

File Sharing Collaboration

Granular Access Management

Document Collaboration

Cross Platform Support

Integration With Productivity Tools

Task Management

Screen Sharing

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support