Workiz Inc

Workiz

Composite Score

7.1 /10

CX Score

7.4 /10

48 Reviews Write a Review

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What is Workiz?

Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.

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Awards & Recognition

Workiz won the following awards in the Field Service Management category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Conflict Resolution

2023

Workiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 84%
Conflict Resolution:: 89%
Strategy & Innovation:: 73%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workiz?

6% Negative

8% Neutral

86% Positive

Pros

Transparent
Trustworthy
Respectful
Fair

Feature Ratings

Average 75

Online Booking

Field Sales Enablement

Service Scheduling

Application Integration

Quotes and Estimates

Field Service Workflow Management

Dashboards, Analytics and Reporting

Billing and Invoice Management

GPS Tracking

Field Service Knowledge Management

Mobile App

Vendor Capability Ratings

Average 77

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Workiz Reviews

Tory R.

Role: Sales Marketing
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Workiz Simple and Easy to Use CRM Functionality!

Likeliness to Recommend

7 /10

What differentiates Workiz from other similar products?

Workiz is very easily understood and there is not a huge learning curve to understand its functionality and features. Customer service support has been exceptional and I appreciate their timely responses.

What is your favorite aspect of this product?

The fact that custom fields can be added so easily helps our sales team to keep track of lead progression and activity details. The ease of implementation was a huge plus.

What do you dislike most about this product?

I wish notifications could be more easily customizable. This way we could ensure that leads are getting the proper follow-up.

What recommendations would you give to someone considering this product?

I would tell them to do research beforehand to ensure that they're taking full advantage of the platform. Utilize the Workiz customer support and sales team because they can really empower you with their vast knowledge.

Pros

Reliable
Trustworthy
Efficient Service
Inspires Innovation

Cons

Under Delivered

Jordan J.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great staff, solid support, easy to use and read

Likeliness to Recommend

8 /10

What differentiates Workiz from other similar products?

Honestly, the staff and support. My team can always get an answer or assistance when needed

What is your favorite aspect of this product?

GPS tracking to see where exactly where the team is

What do you dislike most about this product?

The phone aspect can be very tricky and buggy at times

What recommendations would you give to someone considering this product?

Speak with the training staff, take the overview class, and then implement how this will assist or help your business/ function

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Easy to use, but have to pay for upgrades

Likeliness to Recommend

9 /10

Workiz

What is Workiz?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

Workiz Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Workiz?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workiz Reviews

Tory R.

Workiz Simple and Easy to Use CRM Functionality!

Likeliness to Recommend

Pros

Cons

Jordan J.

Great staff, solid support, easy to use and read

Likeliness to Recommend

Pros

Easy to use, but have to pay for upgrades

Likeliness to Recommend

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Jobber

1
Since last award

1
Since last award

Feature Ratings

Online Booking

Field Sales Enablement

Service Scheduling

Application Integration

Quotes and Estimates

Field Service Workflow Management

Dashboards, Analytics and Reporting

Billing and Invoice Management

GPS Tracking

Field Service Knowledge Management

Mobile App

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization