WorkForce Software

WorkForce Suite

Composite Score

7.8 /10

CX Score

7.9 /10

88 Reviews Write a Review

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What is WorkForce Suite?

The WorkForce Suite, by WorkForce Software, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite helps global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity, while building a highly engaged, resilient and agile workforce.

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Awards & Recognition

WorkForce Suite won the following awards in the Workforce Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

WorkForce Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WorkForce Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 73%
Conflict Resolution:: 86%
Strategy & Innovation:: 79%
Service Experience:: 80%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WorkForce Suite?

0% Negative

11% Neutral

89% Positive

Pros

Respectful
Reliable
Fair
Security Protects

Feature Ratings

Average 79

Workforce Scheduling

Workforce Planning and Forecasting

Attendance Management and Policies

Absence Management

Rate Policies

Time Capture Physical

Shift Management

Time Capture

Staffing

Labor Costing and Splitting

Workforce Dashboards and Reporting

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Business Value Created

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

WorkForce Suite Reviews

Cherie W.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Incredible configurability

Likeliness to Recommend

10 /10

What differentiates WorkForce Suite from other similar products?

The primary reason WorkForce Software was chosen was the ability for the customer to be able to configure the system as needed. Our organization's needs change rapidly and frequently and the ability to configure the system appropriately ourselves without having to wait for vendor has saved us countless time and money.

What is your favorite aspect of this product?

The configurability is extremely flexible and powerful.

What do you dislike most about this product?

The flip side of having a system that has the configurability and flexibility as WorkForce Software is that it is also complicated. The system requires an administrator with technical acumen.

What recommendations would you give to someone considering this product?

WorkForce offers several levels of product certification training. I would definitely recommend investment in the training. In order to maximize the benefits of the system, the customer should have a technical administrator that can manage configuration on their own.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Vendor Management
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Great product.

Likeliness to Recommend

10 /10

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Less Inspiring

Role: Finance
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Employee friendly product

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

WorkForce Suite

What is WorkForce Suite?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

WorkForce Suite Ratings

85 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love WorkForce Suite?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WorkForce Suite Reviews

Cherie W.

Incredible configurability

Likeliness to Recommend

Pros

Great product.

Likeliness to Recommend

Pros

Cons

Employee friendly product

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Workforce Scheduling

Workforce Planning and Forecasting

Attendance Management and Policies

Absence Management

Rate Policies

Time Capture Physical

Shift Management

Time Capture

Staffing

Labor Costing and Splitting

Workforce Dashboards and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support