WorkForce Software

WorkForce Suite

Composite Score

7.6 /10

CX Score

7.8 /10

83 Reviews Write a Review

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What is WorkForce Suite?

The WorkForce Suite, by WorkForce Software, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite helps global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity, while building a highly engaged, resilient and agile workforce.

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Awards & Recognition

WorkForce Suite won the following awards in the Workforce Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Product Impact
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

WorkForce Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WorkForce Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WorkForce Suite?

1% Negative

12% Neutral

87% Positive

Pros

Respectful
Reliable
Fair
Security Protects

Cons

Under Delivered

Feature Ratings

Average 79

Attendance Management and Policies

Absence Management

Workforce Scheduling

Workforce Planning and Forecasting

Time Capture Physical

Time Capture Virtual

Rate Policies

Shift Management

Labor Costing and Splitting

Staffing

Workforce Dashboards and Reporting

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

WorkForce Suite Reviews

Meredith S.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Overall Satisfactory - but always room to improve

Likeliness to Recommend

9 /10

What differentiates WorkForce Suite from other similar products?

The flexibility of the configuration for the time and attendance model. While straightforward can also become very complex.

What is your favorite aspect of this product?

Stability of the system overall.

What do you dislike most about this product?

Reporting capabilities - or lack there of.

What recommendations would you give to someone considering this product?

Ask to speak with technical developers if you have any country specific technical requirements. Don't just believe what the sales team tell you.

Pros

Continually Improving Product
Reliable
Respectful
Helps Innovate

Cons

Charges for Enhancements
Vendor's Interest First
Under Delivered

Karen N.

Role: Finance
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great product, great support

Likeliness to Recommend

8 /10

What differentiates WorkForce Suite from other similar products?

Support is excellent, training is excellent, reliable product

What is your favorite aspect of this product?

Flexibility and ease of use

What do you dislike most about this product?

Nothing comes to mind

What recommendations would you give to someone considering this product?

Recommended

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Role: Human Resources
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Customizations too technical and costly

Likeliness to Recommend

6 /10

Pros

Respectful
Client Friendly Policies
Reliable
Performance Enhancing

Cons

Wastes Time
Less Effective Service
Less Caring

WorkForce Suite

What is WorkForce Suite?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

WorkForce Suite Ratings

84 Likeliness to Recommend

95 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love WorkForce Suite?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

WorkForce Suite Reviews

Meredith S.

Overall Satisfactory - but always room to improve

Likeliness to Recommend

Pros

Cons

Karen N.

Great product, great support

Likeliness to Recommend

Pros

Customizations too technical and costly

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Attendance Management and Policies

Absence Management

Workforce Scheduling

Workforce Planning and Forecasting

Time Capture Physical

Time Capture Virtual

Rate Policies

Shift Management

Labor Costing and Splitting

Staffing

Workforce Dashboards and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement