WorkForce Software

WorkForce Suite

Composite Score

7.6 /10

CX Score

7.7 /10

83 Reviews Write a Review

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What is WorkForce Suite?

The WorkForce Suite, by WorkForce Software, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite helps global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity, while building a highly engaged, resilient and agile workforce.

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Awards & Recognition

WorkForce Suite won the following awards in the Workforce Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

WorkForce Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WorkForce Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 69%
Conflict Resolution:: 84%
Strategy & Innovation:: 76%
Service Experience:: 76%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WorkForce Suite?

1% Negative

12% Neutral

87% Positive

Pros

Respectful
Reliable
Fair
Security Protects

Cons

Under Delivered

Feature Ratings

Average 79

Attendance Management and Policies

Absence Management

Workforce Scheduling

Workforce Planning and Forecasting

Time Capture Physical

Time Capture

Rate Policies

Shift Management

Staffing

Labor Costing and Splitting

Workforce Dashboards and Reporting

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

WorkForce Suite Reviews

Meredith S.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Overall Satisfactory - but always room to improve

Likeliness to Recommend

9 /10

What differentiates WorkForce Suite from other similar products?

The flexibility of the configuration for the time and attendance model. While straightforward can also become very complex.

What is your favorite aspect of this product?

Stability of the system overall.

What do you dislike most about this product?

Reporting capabilities - or lack there of.

What recommendations would you give to someone considering this product?

Ask to speak with technical developers if you have any country specific technical requirements. Don't just believe what the sales team tell you.

Pros

Continually Improving Product
Reliable
Respectful
Helps Innovate

Cons

Charges for Enhancements
Vendor's Interest First
Under Delivered

Rachel S.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Excellent software, even better team!

Likeliness to Recommend

10 /10

What differentiates WorkForce Suite from other similar products?

I think the main differential point is the team at Workforce Software. We are firm believers of a great partnership is a solid foundation to success with products within our business. The amount of access we have to support and advice within the WFS team is second to none and sits much higher than any other software solutions we use. The implementation, onboarding and buy in culture that was driven by WFS has allowed us to experience great success using the software to enable growth and trust for our clients and employees.

What is your favorite aspect of this product?

Whilst I find the foundation of the WFS product not super customizable, I find that I am also never told no to an idea being implemented or a workaround found. I enjoy the innovation of the product and the capability to stay relevant and explore ideas to further positively mobilize our workforce. Through this innovation, the mobile app designed for use by our employees is my favourite component within the total product. Allowing employees to engage with their rosters, timesheets, leave & notes from the manager has reduced manual management processes by at least 90% compared to before the product was implemented.

What do you dislike most about this product?

Firstly, this is a terrible question haha! There really is nothing I dislike about the product - for what I need it to perform, it does exceptionally. What might be seen as a downfall is if there is going to be an update or maintenance performed when I might not have access to the system, I am well informed ahead of time so I can prepare myself and our teams.

What recommendations would you give to someone considering this product?

What are you waiting for? Do it! If you are in a need of a solution to resolve workforce management issues, you need to look into how this product will benefit your business and your workforce. The implementation phase is fully supported by a great team of people and it doesn't stop there. There is continuous ongoing support from account management level through to 24 hour support. On top of this, as the norm in the workplace moves to cloud-based platforms, WFS provides solutions that are accessible by all skill levels which really is just an added bonus!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Highly configurable product to achieve your goals!

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WorkForce Suite

What is WorkForce Suite?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

WorkForce Suite Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love WorkForce Suite?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

WorkForce Suite Reviews

Meredith S.

Overall Satisfactory - but always room to improve

Likeliness to Recommend

Pros

Cons

Rachel S.

Excellent software, even better team!

Likeliness to Recommend

Pros

Highly configurable product to achieve your goals!

Likeliness to Recommend

Pros

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Feature Ratings

Attendance Management and Policies

Absence Management

Workforce Scheduling

Workforce Planning and Forecasting

Time Capture Physical

Time Capture

Rate Policies

Shift Management

Staffing

Labor Costing and Splitting

Workforce Dashboards and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement