Workbooks CRM Logo
Workbooks CRM Logo
Workbooks

Workbooks CRM

Composite Score
7.1 /10
CX Score
7.1 /10
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Workbooks CRM
7.1 /10

What is Workbooks CRM?

Developed by a team of entrepreneurs based in the UK, Workbooks is a robust SaaS-based CRM system offering Marketing and Sales Automation, Customer Service and Support, and a host of other useful business and customer relationship applications. The system is used by small and mid-sized companies in a variety of verticals, including consulting, healthcare, media, and professional services.

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Workbooks CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workbooks CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

94 Plan to Renew

72 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workbooks CRM?

5% Negative
16% Neutral
79% Positive

Pros

  • Efficient Service
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Less Inspiring

Feature Ratings

Average 78

Analytics and Reporting

81

Sales Management

80

Marketing Management

80

Account and Contact Management

79

Lead Management

79

Quote Contract and Proposal

77

Mobile

77

Activity and Workflow Management

76

Collaboration

73

Telephony and Call Center Management

72

Customer Service Management

70

Vendor Capability Ratings

Average 73

Availability and Quality of Training

78

Business Value Created

75

Ease of Customization

75

Ease of Data Integration

75

Quality of Features

74

Usability and Intuitiveness

73

Product Strategy and Rate of Improvement

72

Ease of IT Administration

72

Breadth of Features

72

Ease of Implementation

71

Vendor Support

70

Workbooks CRM Reviews

Antony F.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Awesome short think

Likeliness to Recommend

9 /10

What differentiates Workbooks CRM from other similar products?

Flexibility in the hands of the customer, powerful tools to get things done without a need for a consultant.

What is your favorite aspect of this product?

Flexibility to do what I want to get done in terms of reporting and customisation.

What do you dislike most about this product?

Support and professional services after care can be a little patchy.

What recommendations would you give to someone considering this product?

Know what you want to achieve and what date you want to collect. Focus on your outcomes.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ankur R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

CRM that improves customer engagement and loyalty

Likeliness to Recommend

9 /10

What differentiates Workbooks CRM from other similar products?

Workbooks CRM provides a user-friendly UI that is easy to navigate and customize, which makes it accessible to users of all skill levels.

What is your favorite aspect of this product?

Workbooks CRM provides flexible and customizable workflows that can be tailored to the specific needs of businesses. Users can create custom fields, forms, and reports, and automate tasks and processes to improve efficiency and productivity.

What do you dislike most about this product?

Price is higher than some other CRM solutions in the market. This may make it less accessible for smaller businesses or those with tighter budgets.

What recommendations would you give to someone considering this product?

I would recommend Workbooks CRM to any user/business who need a comprehensive CRM solution that can help them streamline their sales and marketing processes. A user first should take advantage of the free trial to get hands-on experience and explore this software's features and capabilities.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

Ankit D.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Workbooks CRM: Streamlined Functionality, Room for

Likeliness to Recommend

10 /10

What differentiates Workbooks CRM from other similar products?

Workbooks CRM stands out with its user-friendly interface, robust customization options, and a focus on scalability. Its seamless integration capabilities and diverse feature set, including advanced reporting and mobile accessibility, distinguish it in the CRM landscape. Additionally, Workbooks' commitment to customer support and a range of pricing plans tailored to various business needs contribute to its unique position among CRM solutions.

What is your favorite aspect of this product?

Users often commend the platform for its intuitive interface and ease of use. The user-friendly design allows for efficient navigation and quick adoption, contributing to a positive user experience. Keep in mind that individual preferences may vary, so it's advisable to explore Workbooks CRM and determine which aspects align best with your specific needs and preferences.

What do you dislike most about this product?

The pricing structure of Workbooks CRM can be relatively high compared to some competing products, which may be a drawback for smaller businesses with budget constraints. Additionally, individual preferences and specific business requirements can influence user satisfaction, so it's advisable to thoroughly assess how well Workbooks CRM aligns with your organization's needs and financial considerations.

What recommendations would you give to someone considering this product?

For those considering Workbooks CRM, I recommend: Evaluate Business Needs: Clearly outline your business requirements and goals to ensure that Workbooks CRM aligns with your specific needs. Take Advantage of Trials: Explore the available trial or demo options to experience the platform firsthand and assess its usability and features in a real-world scenario. Consider Scalability: Assess the scalability of Workbooks CRM to accommodate your business growth. Ensure that it can scale with your organization's evolving needs. Training and Support: Understand the available training resources and customer support options.

Pros

  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation
  • Saves Time

Cons

  • Slower Product Innovation

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