In Partnership With SelectHub
What is Workbooks CRM?
Developed by a team of entrepreneurs based in the UK, Workbooks is a robust SaaS-based CRM system offering Marketing and Sales Automation, Customer Service and Support, and a host of other useful business and customer relationship applications. The system is used by small and mid-sized companies in a variety of verticals, including consulting, healthcare, media, and professional services.
Company Details
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In Partnership With SelectHub
Workbooks CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Workbooks CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
94 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+71 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Workbooks CRM?
Pros
- Efficient Service
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Less Inspiring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Sales Management
Marketing Management
Account and Contact Management
Lead Management
Quote Contract and Proposal
Mobile
Activity and Workflow Management
Collaboration
Telephony and Call Center Management
Customer Service Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Ease of Customization
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Implementation
Vendor Support
Workbooks CRM Reviews
Antony F.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Awesome short think
Likeliness to Recommend
What differentiates Workbooks CRM from other similar products?
Flexibility in the hands of the customer, powerful tools to get things done without a need for a consultant.
What is your favorite aspect of this product?
Flexibility to do what I want to get done in terms of reporting and customisation.
What do you dislike most about this product?
Support and professional services after care can be a little patchy.
What recommendations would you give to someone considering this product?
Know what you want to achieve and what date you want to collect. Focus on your outcomes.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Ankur R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
CRM that improves customer engagement and loyalty
Likeliness to Recommend
What differentiates Workbooks CRM from other similar products?
Workbooks CRM provides a user-friendly UI that is easy to navigate and customize, which makes it accessible to users of all skill levels.
What is your favorite aspect of this product?
Workbooks CRM provides flexible and customizable workflows that can be tailored to the specific needs of businesses. Users can create custom fields, forms, and reports, and automate tasks and processes to improve efficiency and productivity.
What do you dislike most about this product?
Price is higher than some other CRM solutions in the market. This may make it less accessible for smaller businesses or those with tighter budgets.
What recommendations would you give to someone considering this product?
I would recommend Workbooks CRM to any user/business who need a comprehensive CRM solution that can help them streamline their sales and marketing processes. A user first should take advantage of the free trial to get hands-on experience and explore this software's features and capabilities.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Ankit D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
Workbooks CRM: Streamlined Functionality, Room for
Likeliness to Recommend
What differentiates Workbooks CRM from other similar products?
Workbooks CRM stands out with its user-friendly interface, robust customization options, and a focus on scalability. Its seamless integration capabilities and diverse feature set, including advanced reporting and mobile accessibility, distinguish it in the CRM landscape. Additionally, Workbooks' commitment to customer support and a range of pricing plans tailored to various business needs contribute to its unique position among CRM solutions.
What is your favorite aspect of this product?
Users often commend the platform for its intuitive interface and ease of use. The user-friendly design allows for efficient navigation and quick adoption, contributing to a positive user experience. Keep in mind that individual preferences may vary, so it's advisable to explore Workbooks CRM and determine which aspects align best with your specific needs and preferences.
What do you dislike most about this product?
The pricing structure of Workbooks CRM can be relatively high compared to some competing products, which may be a drawback for smaller businesses with budget constraints. Additionally, individual preferences and specific business requirements can influence user satisfaction, so it's advisable to thoroughly assess how well Workbooks CRM aligns with your organization's needs and financial considerations.
What recommendations would you give to someone considering this product?
For those considering Workbooks CRM, I recommend: Evaluate Business Needs: Clearly outline your business requirements and goals to ensure that Workbooks CRM aligns with your specific needs. Take Advantage of Trials: Explore the available trial or demo options to experience the platform firsthand and assess its usability and features in a real-world scenario. Consider Scalability: Assess the scalability of Workbooks CRM to accommodate your business growth. Ensure that it can scale with your organization's evolving needs. Training and Support: Understand the available training resources and customer support options.
Pros
- Performance Enhancing
- Trustworthy
- Inspires Innovation
- Saves Time
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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