Workbooks CRM Logo
Workbooks CRM Logo
Workbooks

Workbooks CRM

Composite Score
6.6 /10
CX Score
6.5 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Workbooks CRM
6.6 /10

What is Workbooks CRM?

Developed by a team of entrepreneurs based in the UK, Workbooks is a robust SaaS-based CRM system offering Marketing and Sales Automation, Customer Service and Support, and a host of other useful business and customer relationship applications. The system is used by small and mid-sized companies in a variety of verticals, including consulting, healthcare, media, and professional services.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Workbooks CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workbooks CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

94 Plan to Renew

73 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
83%
Negotiation and Contract:
65%
Conflict Resolution:
65%
Strategy & Innovation:
61%
Service Experience:
80%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workbooks CRM?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
5% Negative
16% Neutral
79% Positive

Pros

  • Efficient Service
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 78

Analytics and Reporting

81

Sales Management

81

Marketing Management

80

Account and Contact Management

80

Lead Management

79

Quote Contract and Proposal

77

Activity and Workflow Management

77

Mobile

77

Collaboration

74

Telephony and Call Center Management

73

Customer Service Management

70

Vendor Capability Ratings

Average 74

Availability and Quality of Training

78

Business Value Created

76

Ease of Customization

76

Ease of Data Integration

75

Quality of Features

74

Usability and Intuitiveness

73

Product Strategy and Rate of Improvement

73

Ease of IT Administration

73

Breadth of Features

73

Ease of Implementation

72

Vendor Support

70

Workbooks CRM Reviews

Marina T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

We escalate negotiations with customers.

Likeliness to Recommend

10 /10

What differentiates Workbooks CRM from other similar products?

Me and my team love using Workbooks to enhance our collaboration. With this software, we can function as a whole, we can track emails and leads and synchronize this information so no one misses anything. When working on projects, we are able to collaborate efficiently and communicate with everyone inside of the software. Having this tool as a real estate company has offered us so much help in regards to our contact management, setting reminders about our leads and creating custom goals for each one. Satisfying our customers is our number one goal, and with Workbooks we have been capable of retaining our clients and keeping track of them.

What is your favorite aspect of this product?

I like that Workbooks is such an user-friendly platform that allows us to generate extensive reports that give insights into our customer interactions, showing us which areas can be improved and which areas are performing well, and tracking our progress and efficiency of the overall pipeline health is easy to do so in the platform. The flexibility of the platform also enables full control of the customer-seller process, offering tools such as customer tracking, lead tracking, as well as invoicing and campaign tracking. The interface is great and my favorite aspect of it is the task scheduling because it keeps me focused on all the activities.

What do you dislike most about this product?

I would say Workbooks is a great tool overall, but some areas can definitely be improved. For example, there is no way to use the software offline, you have to always be connected, even in the mobile applications. I feel like softwares these days should have at least some form of offline access to some key features of it. That being said, the mobile applications are not as complete as the desktop one, which is unfortunate because sometimes I need to catch up with some prospects and I don't have immediate access to my computer. When it comes to integration with other applications, Workbooks can also do better.

What recommendations would you give to someone considering this product?

Before acquiring this CRM tool, consider that access to integration with other apps is also limited and some other tools that I can work with I haven't been able to integrate because of this, which causes issues with synchronization of data. If this is not a problem, then consider the positive points I have found about this platform to integrate it into your company.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

nicholas s.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Workbooks CRM from other similar products?

Affordability 100%

What is your favorite aspect of this product?

How you are able to customize so easily

What do you dislike most about this product?

Nothing at this time

What recommendations would you give to someone considering this product?

Nothing at this time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ankit D.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Workbooks CRM: Streamlined Functionality, Room for

Likeliness to Recommend

10 /10

What differentiates Workbooks CRM from other similar products?

Workbooks CRM stands out with its user-friendly interface, robust customization options, and a focus on scalability. Its seamless integration capabilities and diverse feature set, including advanced reporting and mobile accessibility, distinguish it in the CRM landscape. Additionally, Workbooks' commitment to customer support and a range of pricing plans tailored to various business needs contribute to its unique position among CRM solutions.

What is your favorite aspect of this product?

Users often commend the platform for its intuitive interface and ease of use. The user-friendly design allows for efficient navigation and quick adoption, contributing to a positive user experience. Keep in mind that individual preferences may vary, so it's advisable to explore Workbooks CRM and determine which aspects align best with your specific needs and preferences.

What do you dislike most about this product?

The pricing structure of Workbooks CRM can be relatively high compared to some competing products, which may be a drawback for smaller businesses with budget constraints. Additionally, individual preferences and specific business requirements can influence user satisfaction, so it's advisable to thoroughly assess how well Workbooks CRM aligns with your organization's needs and financial considerations.

What recommendations would you give to someone considering this product?

For those considering Workbooks CRM, I recommend: Evaluate Business Needs: Clearly outline your business requirements and goals to ensure that Workbooks CRM aligns with your specific needs. Take Advantage of Trials: Explore the available trial or demo options to experience the platform firsthand and assess its usability and features in a real-world scenario. Consider Scalability: Assess the scalability of Workbooks CRM to accommodate your business growth. Ensure that it can scale with your organization's evolving needs. Training and Support: Understand the available training resources and customer support options.

Pros

  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation
  • Saves Time

Cons

  • Slower Product Innovation