Workato Customer Reviews 2025 | SoftwareReviews

Workato

Composite Score

7.9 /10

CX Score

8.3 /10

38 Reviews Write a Review

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What is Workato?

Workato is an AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

Company Details

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Awards & Recognition

Workato won the following awards in the Data Integration category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

6 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

Workato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workato.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 95%
Conflict Resolution:: 97%
Strategy & Innovation:: 95%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workato?

4% Negative

0% Neutral

96% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Saves Time

Feature Ratings

Average 81

iPaaS

Data Security

API Management and Orchestration

Data Virtualization

Real Time Integration

Multi Channel Support

Synchronization and Replication

Metadata Management

Batch Integration

Data Quality Profiling and Cleansing

Exception Handling and Notifications

Vendor Capability Ratings

Average 83

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Workato Reviews

Brian D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Excellent data integration capabilities.

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Without writing a line of code, Workato lets you effortlessly connect and manage process automation across local and cloud applications, files, and databases. Workflows can be designed to automate business procedures that require safe and reliable human interaction. Directly from the conversation, tasks and workflows can be completed.

What is your favorite aspect of this product?

For creating basic and sophisticated workflows using any combination of apps, triggers, and actions, I like Workato. I can install a mechanism for IT to escalate open tickets and security issues. To automate our business operations, we can create integrations. By eliminating silos and freeing staff from the need to transfer between programs or manually enter data, time can be saved.

What do you dislike most about this product?

On the API side, it needs some work. For small businesses, subscription fees could offer more flexibility.

What recommendations would you give to someone considering this product?

To integrate any combination of on-premises cloud and online applications and automate your business operations, I recommend Workato.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rod C.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Reasonable product with some limitations.

Likeliness to Recommend

8 /10

What differentiates Workato from other similar products?

The product is robust enough to allow for customization. Also a better price point feature for feature over the competition.

What is your favorite aspect of this product?

The ability to use custom on-prem connections in addition to cloud.

What do you dislike most about this product?

Limitations with file deletion and dynamic connection assignment.

What recommendations would you give to someone considering this product?

Get as many use cases that you can across the business tested to give the most accurate representation of capability.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Lauren b.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Great and a must-have tool

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

If any integration is required, Workato is the only platform that can do it effectively. Workato is a product that beats the competition because of its extensive and modern toolkit. It is the only innovative automation integration platform and a robust IPaaS that improves user experience, our corporate integration, and process automation as well. Workato can connect over 200 different business apps.

What is your favorite aspect of this product?

I love its scalability feature. When we wish to expand on the integration to add more business rules, its auto-versioning functionality keeps track of all our modifications and lets us reverse quickly without losing any effort. One of its most appealing qualities is its capacity to automate complicated business tasks involving long-running operations that require manual entries.

What do you dislike most about this product?

I've never had a negative thought about this system since I've never had a negative experience with it. Workato uses a machine-learning algorithm to help us create integration and automation and also keep us secure. It also incorporates AI-enabled technologies to allow us to create intelligent processes.

What recommendations would you give to someone considering this product?

I love this whole system but I advise users to try its bit customization capability. Workato allows us to create our own bot recipes and save them under their respective function names and icons, such as SupportBot and HRBot. This feature gives us a lot of freedom when it comes to customizing the appearance and functionality of a bot.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Workato

What is Workato?

Company Details

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Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Workato Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Workato?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workato Reviews

Brian D.

Excellent data integration capabilities.

Likeliness to Recommend

Pros

Rod C.

Reasonable product with some limitations.

Likeliness to Recommend

Pros

Lauren b.

Great and a must-have tool

Likeliness to Recommend

Pros

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Since last award

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Feature Ratings

iPaaS

Data Security

API Management and Orchestration

Data Virtualization

Real Time Integration

Multi Channel Support

Synchronization and Replication

Metadata Management

Batch Integration

Data Quality Profiling and Cleansing

Exception Handling and Notifications

Vendor Capability Ratings

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization