Workato Customer Reviews 2024

Workato

Composite Score

8.2 /10

CX Score

8.6 /10

37 Reviews Write a Review

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What is Workato?

Workato is an AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

Company Details

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Awards & Recognition

Workato won the following awards in the Data Integration category

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6 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

Workato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workato.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workato?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 82

Data Virtualization

iPaaS

Data Security

API Management and Orchestration

Real Time Integration

Metadata Management

Batch Integration

Synchronization and Replication

Multi Channel Support

Data Quality Profiling and Cleansing

Administrative Features

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Data Integration

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Workato Reviews

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Fantastic Product

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Effective Service

Mei T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

For data synchronization and enablement.

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Workato has a strong ability to traverse data structures and supports native application data models. Furthermore, it allows for simple reliable mapping, and supports complicated data structures. It uses IAM provisioning, a remote work help desk, and threat detection, so it can integrate with IT. It allows you to automate staff onboarding, ticket escalation, and compliance.

What is your favorite aspect of this product?

I like Workato through our open community, I can cooperate and discuss concerns on the platform. Our vacation request acceptance, payroll and benefits management, and a wellness bot that encourages optimism at work are made possible by their systemized hiring process and learning management system. The retrospective reconciliation method and the simple purchase to pay and quote in cash help us to simplify accounts.

What do you dislike most about this product?

Lookup tables, logging, and debugging are still subject to restrictions.

What recommendations would you give to someone considering this product?

With Workato, you can perform intent-based marketing, ABM orchestration, event collection, and facilitate multi-touch attribution, which is why I recommend Workato to accelerate your business launch. You can optimize due to its automatic lead management, lead routing, and data cleansing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brian D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Excellent data integration capabilities.

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Without writing a line of code, Workato lets you effortlessly connect and manage process automation across local and cloud applications, files, and databases. Workflows can be designed to automate business procedures that require safe and reliable human interaction. Directly from the conversation, tasks and workflows can be completed.

What is your favorite aspect of this product?

For creating basic and sophisticated workflows using any combination of apps, triggers, and actions, I like Workato. I can install a mechanism for IT to escalate open tickets and security issues. To automate our business operations, we can create integrations. By eliminating silos and freeing staff from the need to transfer between programs or manually enter data, time can be saved.

What do you dislike most about this product?

On the API side, it needs some work. For small businesses, subscription fees could offer more flexibility.

What recommendations would you give to someone considering this product?

To integrate any combination of on-premises cloud and online applications and automate your business operations, I recommend Workato.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Workato

What is Workato?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Workato Ratings

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Workato?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workato Reviews

Fantastic Product

Likeliness to Recommend

Pros

Mei T.

For data synchronization and enablement.

Likeliness to Recommend

Pros

Brian D.

Excellent data integration capabilities.

Likeliness to Recommend

Pros

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Feature Ratings

Data Virtualization

iPaaS

Data Security

API Management and Orchestration

Real Time Integration

Metadata Management

Batch Integration

Synchronization and Replication

Multi Channel Support

Data Quality Profiling and Cleansing

Administrative Features

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization