Workato Customer Reviews 2025 | SoftwareReviews

Workato

Composite Score

7.9 /10

CX Score

8.3 /10

38 Reviews Write a Review

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What is Workato?

Workato is an AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

Company Details

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Awards & Recognition

Workato won the following awards in the Data Integration category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

6 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

Workato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workato.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 95%
Conflict Resolution:: 97%
Strategy & Innovation:: 94%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workato?

4% Negative

0% Neutral

96% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Saves Time

Feature Ratings

Average 81

iPaaS

Data Security

API Management and Orchestration

Data Virtualization

Real Time Integration

Multi Channel Support

Synchronization and Replication

Metadata Management

Batch Integration

Data Quality Profiling and Cleansing

Exception Handling and Notifications

Vendor Capability Ratings

Average 83

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Workato Reviews

Shishir K.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

No-nonsense Workflow automation application

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Workato is the best enterprise automation platform, it provides an insane number of out of the box connectors to leading enterprise applications like Salesforce, ServiceNow, Snowflake, SAP. with the nearly no-code UI, it has made workflow creation steps very easy and one could build to get your work done between the apps. With less than 4 hours of training we can start building the workflow automation and connect many apps together. The best part is all the popular use cases and scenarios have already been built and available in Workato community library.

What is your favorite aspect of this product?

We are using Workato to achieve integration and orchestration of disparate applications/systems. We have also used Tibco, Mulesoft, and Boomi for similar operations but Workato's learning curve is very smooth, we don't need to have a coding background to use this application.

What do you dislike most about this product?

There was not much to dislike but the Error handling and monitoring could be improved, and it can also provide a mini code debugger so that developers can debug complex recipes. Also Testing for a part of receipe is not possible, one has to run the entire receipe to test a small change

What recommendations would you give to someone considering this product?

Workato allows very good automation by combining multiple services and applications, there are some inbuilt connections, for those which are not, it allows custom connection as well. Thus i would highly recommend this for workflow automation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

kunal jaipuriar's review

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Easy to use (for business and IT), and fast

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Workato

What is Workato?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Workato Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Workato?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workato Reviews

Shishir K.

No-nonsense Workflow automation application

Likeliness to Recommend

Pros

kunal jaipuriar's review

Likeliness to Recommend

Pros

Easy to use (for business and IT), and fast

Likeliness to Recommend

Pros

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Feature Ratings

iPaaS

Data Security

API Management and Orchestration

Data Virtualization

Real Time Integration

Multi Channel Support

Synchronization and Replication

Metadata Management

Batch Integration

Data Quality Profiling and Cleansing

Exception Handling and Notifications

Vendor Capability Ratings

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization