Workato Customer Reviews 2024

Workato

Composite Score

7.9 /10

CX Score

8.3 /10

37 Reviews Write a Review

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What is Workato?

Workato is an AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

Company Details

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Awards & Recognition

Workato won the following awards in the Data Integration category

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6 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

Workato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workato.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workato?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 82

Data Virtualization

iPaaS

Data Security

API Management and Orchestration

Real Time Integration

Metadata Management

Batch Integration

Synchronization and Replication

Multi Channel Support

Data Quality Profiling and Cleansing

Administrative Features

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Data Integration

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Workato Reviews

Rod C.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Reasonable product with some limitations.

Likeliness to Recommend

8 /10

What differentiates Workato from other similar products?

The product is robust enough to allow for customization. Also a better price point feature for feature over the competition.

What is your favorite aspect of this product?

The ability to use custom on-prem connections in addition to cloud.

What do you dislike most about this product?

Limitations with file deletion and dynamic connection assignment.

What recommendations would you give to someone considering this product?

Get as many use cases that you can across the business tested to give the most accurate representation of capability.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Lauren b.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Great and a must-have tool

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

If any integration is required, Workato is the only platform that can do it effectively. Workato is a product that beats the competition because of its extensive and modern toolkit. It is the only innovative automation integration platform and a robust IPaaS that improves user experience, our corporate integration, and process automation as well. Workato can connect over 200 different business apps.

What is your favorite aspect of this product?

I love its scalability feature. When we wish to expand on the integration to add more business rules, its auto-versioning functionality keeps track of all our modifications and lets us reverse quickly without losing any effort. One of its most appealing qualities is its capacity to automate complicated business tasks involving long-running operations that require manual entries.

What do you dislike most about this product?

I've never had a negative thought about this system since I've never had a negative experience with it. Workato uses a machine-learning algorithm to help us create integration and automation and also keep us secure. It also incorporates AI-enabled technologies to allow us to create intelligent processes.

What recommendations would you give to someone considering this product?

I love this whole system but I advise users to try its bit customization capability. Workato allows us to create our own bot recipes and save them under their respective function names and icons, such as SupportBot and HRBot. This feature gives us a lot of freedom when it comes to customizing the appearance and functionality of a bot.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Bujji R.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to develop the Recipe's

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

It will support Automation and pricing

What is your favorite aspect of this product?

It's a Cool IPaaS tool

What do you dislike most about this product?

For creating a Custom Connector

What recommendations would you give to someone considering this product?

I would like to recommand others to learn Workato

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Workato

What is Workato?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Workato Ratings

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Workato?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workato Reviews

Rod C.

Reasonable product with some limitations.

Likeliness to Recommend

Pros

Lauren b.

Great and a must-have tool

Likeliness to Recommend

Pros

Bujji R.

Easy to develop the Recipe's

Likeliness to Recommend

Pros

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Feature Ratings

Data Virtualization

iPaaS

Data Security

API Management and Orchestration

Real Time Integration

Metadata Management

Batch Integration

Synchronization and Replication

Multi Channel Support

Data Quality Profiling and Cleansing

Administrative Features

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization