Workato Customer Reviews 2024

Workato

Composite Score

7.9 /10

CX Score

8.3 /10

37 Reviews Write a Review

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What is Workato?

Workato is an AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

Company Details

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Awards & Recognition

Workato won the following awards in the Data Integration category

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6 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

Workato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workato.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workato?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 82

Data Virtualization

iPaaS

Data Security

API Management and Orchestration

Real Time Integration

Metadata Management

Batch Integration

Synchronization and Replication

Multi Channel Support

Data Quality Profiling and Cleansing

Administrative Features

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Data Integration

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Workato Reviews

Charles K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Automation process are modularized

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Workato solves immediate problems, improves current procedures, and bridges any gaps in order to move our organization forward. Customer service is also the best that I've encountered in my whole journey. They respond quickly, provide correct information, and assist with queries.

What is your favorite aspect of this product?

We used it because we had different issues with the tool and in addition, the UI of the tool is also complicated to understand. We have optimized existing processes and established new linkages for nearly every department in the organization. We've also added new efficiencies to our sales funnel, which has propelled us to record-breaking results. I like all of its features, but mentioning one is quite difficult.

What do you dislike most about this product?

I would like the system to provide some kind of information control by roles or restrict information to certain users, rather than everyone having access to all of the information hosted in the system. Some API enhancements are required. In some circumstances, we are unable to obtain the desired results utilizing accessible API features of Workato.

What recommendations would you give to someone considering this product?

Workato is the need of every organization, It's simple to use. Drag and drop actions from the available connectors to create a simple series of processes in a matter of minutes. It's completely visible, and you can review the data after running a job.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Megan M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Makes my workload a little easier to handle

Likeliness to Recommend

8 /10

What differentiates Workato from other similar products?

Workato organizes the data from API requests and APP operations quite neatly. Workato is really useful for mapping data for various integrations. After a contract is closed in our CRM, our ERP system instantly creates new customers and deals with full product prices and details.

What is your favorite aspect of this product?

Workato to enable our company to sell more, faster Bridging the gap between software that does not get along. The main benefit that we get is saving employees hours and hours of administrative work so they can get back to doing their jobs. I adore the real-time event-based triggers that are one of its most valuable features. This is the best feature of Workato.

What do you dislike most about this product?

I also dislike the error handling ability; as many times the error does not display anything and we cannot see the underlying HTTP request. The costs are a little unclear (price per recipe and a given integration may require numerous recipes), however, most platforms don't have a clear structure.

What recommendations would you give to someone considering this product?

The ease of use and out-of-the-box connectors allow us to construct processes quickly without having to work on the connection. If you also want the same, it will be the perfect tool for you. Workato is an excellent option due to its price and features.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Best Data Integration Software

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

Workato

What is Workato?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Workato Ratings

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Workato?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Multi Channel Support The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workato Reviews

Charles K.

Automation process are modularized

Likeliness to Recommend

Pros

Megan M.

Makes my workload a little easier to handle

Likeliness to Recommend

Pros

Best Data Integration Software

Likeliness to Recommend

Pros

Most Popular Workato Comparisons

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Feature Ratings

Data Virtualization

iPaaS

Data Security

API Management and Orchestration

Real Time Integration

Metadata Management

Batch Integration

Synchronization and Replication

Multi Channel Support

Data Quality Profiling and Cleansing

Administrative Features

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization