Automattic

WordPress VIP

Composite Score

8.9 /10

CX Score

9.2 /10

63 Reviews Write a Review

What is WordPress VIP?

Your enterprise content platform shouldn’t be a drag on time, resources, and sanity. WordPress VIP is a fully managed WordPress cloud platform for unparalleled scale, security, flexibility, and performance. End-to-end guidance and hands-on support every step of the way, from project consideration through launch and every day thereafter. WordPress VIP is built for Enterprise WordPress requirements like single sign-on, custom database tables, and running your own self-contained WordPress instances.

Company Details

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Awards & Recognition

WordPress VIP won the following awards in the Digital Experience - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

10 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

5 Top Rated Features

2022

WordPress VIP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress VIP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 93%
Conflict Resolution:: 96%
Strategy & Innovation:: 94%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress VIP?

0% Negative

6% Neutral

94% Positive

Pros

Efficient Service
Effective Service
Respectful
Fair

Feature Ratings

Average 84

Content Workflow Management

Web Publishing Capabilities

Social Media Integration

Analytics and Reporting

Content Repository

Standard Templates

Multi Channel Support

Management Interface

Digital Asset Management

Content Security

E-Commerce Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support

WordPress VIP Reviews

Sadaharu K.

Role: Sales Marketing
Industry: Biotechnology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

easily and quickly design a website

Likeliness to Recommend

9 /10

What differentiates WordPress VIP from other similar products?

To change the text and images on your home page in WordPress VIP, you don't need any additional software and can do it using a web browser provided you have a connection to the Internet. Since anybody may publish, even if they aren't familiar with HTML, frequent updates are likely to have a good influence on SEO

What is your favorite aspect of this product?

In order to make adjustments without having to return to the homepage builder, I added WordPress to the site once it was redesigned. It's possible to change the text by retyping it in the browser and hitting refresh, or by publishing it as an SNS to a bulletin board. Since the pictures have to be changed in order to do so, I simply deleted and re-uploaded them. Using a browser, you may edit on a tablet or smartphone.

What do you dislike most about this product?

The website's security has to be tightened. The website does not have a solid security mechanism, therefore I'm worried they'll be able to access it.

What recommendations would you give to someone considering this product?

Previously, only those who could write calls could create and upgrade HP, but with the arrival of WordPress, a wider spectrum of people can now manage it. Because HP publishing is simple, it is simple to manage and subsequent to update HP by itself, because it also publishes and updates, such as photographs, even without particular abilities, it can be simple if you understand how to use it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Christina G.

Role: Human Resources
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

fantastic must try

What differentiates WordPress VIP from other similar products?

the ease of it. theres no useless features or things included in the product

What is your favorite aspect of this product?

the features it provides. every little button and feature makes the company and site thrive.

What do you dislike most about this product?

looks confusing to use as first for the team but became easy

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Muhammad R.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Outstanding Product.Easy to use

Likeliness to Recommend

9 /10

What differentiates WordPress VIP from other similar products?

WordPress VIP is simply the best rest of the services that I had ever used to purchase or I had gone through

What is your favorite aspect of this product?

Support, Easy To Use, Customizable

What do you dislike most about this product?

the design of WordPress needs to be updated as per the new deign's that are coming up in the market place in each thing

What recommendations would you give to someone considering this product?

Just go with it .. you will love this

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Cons

Vendor's Interest First
Less Friendly Negotiation

WordPress VIP

What is WordPress VIP?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

WordPress VIP Ratings

90 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love WordPress VIP?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WordPress VIP Reviews

Sadaharu K.

easily and quickly design a website

Likeliness to Recommend

Pros

Christina G.

fantastic must try

Pros

Muhammad R.

Outstanding Product.Easy to use

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Content Workflow Management

Web Publishing Capabilities

Social Media Integration

Analytics and Reporting

Content Repository

Standard Templates

Multi Channel Support

Management Interface

Digital Asset Management

Content Security

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support