WooCommerce Customer Reviews 2024

WooCommerce

Composite Score

8.7 /10

CX Score

8.8 /10

138 Reviews Write a Review

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What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation

2022

2021 Data Quadrant Gold Medalist

2021

WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative

9% Neutral

88% Positive

Pros

Reliable
Fair
Helps Innovate
Inspires Innovation

Feature Ratings

Average 83

Catalog Management

Payment Processing

Order Management

Order Portal

Content Localization

Content Management

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 83

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

WooCommerce Reviews

Chris G.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Great drop-in ecommerce for your WordPress Site.

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

WooCommerce is the leading ecommerce drop-in for WordPress. For those clients who want an all in one solution for web and ecommerce, we use WordPress and WooCommerce. It is robust albeit a little cumbersome to add products, however EmagicOne has a great software product that allows direct addition and management of products in WooCommerce via a desktop application. It is easy to navigate as an end user, easy to add a single or a few products, and is perfect for mainstream POD integrations for non-stocked apparel creators. Shipping setup is something else that needs work. Shipping is cumbersome and not intuitive if you are a first time user.

What is your favorite aspect of this product?

It's quick and easy to setup the basic product as a whole, attach payment processes, and get up and running quickly. It integrates well with the Divi theme framework and is easily customized in that builder specifically. Having used most of the other builders available for WordPress, Divi allows the most customization for product pages and aggregation pages like the whole store and category display pages.

What do you dislike most about this product?

Shipping is cumbersome and needs some work to make it more intuitive. Prestashop and Magento have easily configurable shipping carriers and can support shipping price by weight ranges, price ranges, and direct carrier integration with label printing from the order. Shipping is cumbersome to setup if you are not familiar or a relatively new WooCommerce user.

What recommendations would you give to someone considering this product?

Read up and study shipping setup examples. Getting a handle on this in the beginning will help you in the long run.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Cons

Charges for Enhancements

Pavan G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Fantastic product with good features.

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

Easy to integrate and easy to understand all features. Also, there are too many plugins available which are compatible with woocommerce easily.

What is your favorite aspect of this product?

Variable product feature is too good and very easy layout to edit product for enduser. Many reports are free available in this pluigin. Coupon, shipping methods, payment methods, attributes, many more things are there available free in woocommerce.

What do you dislike most about this product?

All things are good in woocommerce I like it very much.

What recommendations would you give to someone considering this product?

I have create may ecommerce sites using this woocommerce and I felt this is the only module using that any developer can create simple ecommerce site with less efforts. I always recommend this plugin for e-commerce site.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Priveena R.

Role: Vendor Management
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to use and so comfortable

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

It is friendly user compare to others.

What is your favorite aspect of this product?

Uploading images

What do you dislike most about this product?

Nothing to say

What recommendations would you give to someone considering this product?

Yes will recommend

Pros

Saves Time
Client Friendly Policies
Acts with Integrity
Helps Innovate

WooCommerce

What is WooCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

WooCommerce Ratings

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love WooCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WooCommerce Reviews

Chris G.

Great drop-in ecommerce for your WordPress Site.

Likeliness to Recommend

Pros

Cons

Pavan G.

Fantastic product with good features.

Likeliness to Recommend

Pros

Priveena R.

Easy to use and so comfortable

Likeliness to Recommend

Pros

Most Popular WooCommerce Comparisons

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Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Catalog Management

Payment Processing

Order Management

Order Portal

Content Localization

Content Management

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support