WooCommerce Customer Reviews 2024

WooCommerce

Composite Score

8.7 /10

CX Score

8.8 /10

139 Reviews Write a Review

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What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation

2022

2021 Data Quadrant Gold Medalist

2021

WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative

9% Neutral

88% Positive

Pros

Reliable
Fair
Helps Innovate
Inspires Innovation

Feature Ratings

Average 83

Catalog Management

Payment Processing

Order Management

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 83

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

WooCommerce Reviews

Angelo S.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Great bolt-on for WordPress sites

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

The fact that it is a WordPress bolt-on. We already build all of our websites with WordPress, so having the e-commerce ability built right in makes complete sense for us instead of moving to a new platform and integrating the two together.

What is your favorite aspect of this product?

From a developer standpoint, their templating system for the pages and email notifications. If you are a developer, their documentation and file structure makes it easy to customize anything within the platform, even better yet if you are a WordPress developer because it follows the same programming strategies as WordPress. If you are not a developer, the WooCommerce team does make it pretty easy to customize everything, and if there is a specific thing that you don't have the ability to customize, there is almost without a doubt a plugin for that. That is the beauty of open-source software.

What do you dislike most about this product?

The thing that I don't like is that for a lot of extended functionality you need to purchase licenses that are yearly. It is an open-source program, so they have to make money somehow, but the yearly renewal is something that kind of bugs me. Its far from a deal-breaker, but it is what it is.

What recommendations would you give to someone considering this product?

If you are trying to build out a full e-commerce site with a bunch of bells and whistles, you have to make sure that you figure out every extensions/add-on that you will need. They can add up quickly in terms of yearly renewals. Besides that, WooCommerce is a great platform that we push to all of our clients that are looking to sell online.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

very user friendly along with great features

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Under Delivered

Rushikesh G.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

One click checkout

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

Ease of setup Low cost, You can start online shop with almost 0$. Big community around it for trouble shooting problems

What is your favorite aspect of this product?

Creates shop-related pages automatically. Once you add one or more products, they will automatically appear on your shop home page. Additionally, pages for viewing shopping carts and for checking out are automatically created.

What do you dislike most about this product?

WooCommerce does not come with support for any payment gateway out of the box. Setting up each payment gateway requires an extra plugin, each of which has its own requirements for configuration. In some sense, this can't be helped, as each gateway has to be set up differently. However, WooCommerce could have provided a "wizard" to guide users through the process for the major payment gateways.

What recommendations would you give to someone considering this product?

There are enough add-ons out there it's hard not to find a prebuilt solution for your needs.

Pros

Trustworthy
Client Friendly Policies
Efficient Service
Respectful

Cons

Less Effective Service
Wastes Time
Vendor's Interest First

WooCommerce

What is WooCommerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

WooCommerce Ratings

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love WooCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WooCommerce Reviews

Angelo S.

Great bolt-on for WordPress sites

Likeliness to Recommend

Pros

very user friendly along with great features

Likeliness to Recommend

Pros

Cons

Rushikesh G.

One click checkout

Likeliness to Recommend

Pros

Cons

Most Popular WooCommerce Comparisons

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Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Catalog Management

Payment Processing

Order Management

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support