Wix.com, Inc

Wix

Composite Score

8.6 /10

CX Score

8.8 /10

214 Reviews Write a Review

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What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

4
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 81%
Conflict Resolution:: 86%
Strategy & Innovation:: 86%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

4% Negative

6% Neutral

90% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Continually Improving Product

Feature Ratings

Average 83

Standard Templates

Web Publishing Capabilities

Social Media Integration

Management Interface

Content Workflow Management

Content Repository

Content Security

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Analytics and Reporting

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

AI Graphic Design

Score 7.8

View Wix in this category (opens in a new tab)

Wix Reviews

Nicholas K.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2020

Amazing Free Website Creator

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

There are so many free tools to use.

What is your favorite aspect of this product?

I like how easy it is to implement things like social media and uploading documents.

What do you dislike most about this product?

There is nothing that I dislike about Wix.

What recommendations would you give to someone considering this product?

I would recommend putting in the time to understand all of the features that are offered and how to use them.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Great product with tons of templates

Likeliness to Recommend

9 /10

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

OK for a quick fix, but not robust.

Likeliness to Recommend

7 /10

Pros

Fair
Transparent
Continually Improving Product
Reliable

Cons

Inhibits Innovation
Commodity Features
Security Frustrates

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Wix Ratings

86 Likeliness to Recommend

1 Since last award

90 Plan to Renew

4 Since last award

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Wix?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

AI Graphic Design

Wix Reviews

Nicholas K.

Amazing Free Website Creator

Likeliness to Recommend

Pros

Great product with tons of templates

Likeliness to Recommend

Pros

OK for a quick fix, but not robust.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Standard Templates

Web Publishing Capabilities

Social Media Integration

Management Interface

Content Workflow Management

Content Repository

Content Security

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training