Wix Logo Award Winner Product Badge
Wix Logo Award Winner Product Badge
Wix.com, Inc

Wix

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Wix
8.6 /10

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details


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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

4
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
81%
Conflict Resolution:
86%
Strategy & Innovation:
86%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

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4% Negative
7% Neutral
89% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Continually Improving Product

Feature Ratings

Average 84

Standard Templates

85

Web Publishing Capabilities

85

Social Media Integration

85

Management Interface

84

Content Workflow Management

84

Content Repository

84

Content Security

83

Translation Facilitation

82

E-Commerce Integration

82

Multi Channel Support

82

Analytics and Reporting

82

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Customization

81

Ease of IT Administration

81

Quality of Features

81

Vendor Support

80

Product Strategy and Rate of Improvement

78

Ease of Data Integration

78

Availability and Quality of Training

77

Wix Reviews

Geoffrey M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Wix offers good features

Likeliness to Recommend

8 /10

What differentiates Wix from other similar products?

Wix stands out with its user-friendly interface and customizable templates, making it accessible for users without technical backgrounds. It also offers a robust set of integrated marketing tools, which are beneficial for small businesses looking to establish an online presence.

What is your favorite aspect of this product?

My favorite aspect of Wix is its drag-and-drop functionality, which makes designing a website intuitive and straightforward, allowing for quick adjustments and creative freedom.

What do you dislike most about this product?

What I dislike most about Wix is the limitations in its e-commerce capabilities, particularly for larger businesses that may require more advanced features and flexibility.

What recommendations would you give to someone considering this product?

I recommend that prospective users evaluate their specific needs, especially regarding e-commerce and scalability. Wix is excellent for small to medium businesses but may not meet the demands of larger enterprises.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Precious E.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic website builder

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Easy and fantastic website builder

What is your favorite aspect of this product?

The drag and drop feature

What do you dislike most about this product?

Not enough robust features

What recommendations would you give to someone considering this product?

Create professional looking websites in minutes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

John B.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful product

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Drag-and-Drop Interface: Wix offers a highly intuitive drag-and-drop interface that allows users to design their websites easily without any coding knowledge. This flexibility enables users to customize layouts and elements effortlessly, making it accessible for beginners. Extensive Template Library: Wix boasts a vast selection of professionally designed templates across various categories, providing users with diverse starting points for their websites. This variety helps users find a design that fits their brand and vision.

What is your favorite aspect of this product?

My favorite aspect of Wix is its user-friendly drag-and-drop interface, which makes website creation accessible to users of all skill levels. This intuitive design allows individuals and businesses to build and customize their websites without needing any coding experience. The ability to easily move elements around, resize images, and edit content directly on the page fosters creativity and speeds up the design process.

What do you dislike most about this product?

What I dislike most about Wix is the potential for limitations in design flexibility once a site is published. While the drag-and-drop interface is intuitive for creating and editing websites, it can lead to challenges when users want to make significant design changes after the initial setup. For example, moving elements around or changing layouts can sometimes disrupt the overall design, and users might find themselves constrained by the original template choices.

What recommendations would you give to someone considering this product?

Utilize the Free Plan: Start with the free plan to familiarize yourself with the platform. This will give you a sense of its features, interface, and limitations before committing to a paid subscription. Explore the Template Library: Take time to browse through Wix's extensive template library to find a design that aligns with your brand. Choose a template that closely matches your vision to minimize the amount of customization needed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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