Wix.com, Inc

Wix

Composite Score

8.7 /10

CX Score

8.8 /10

180 Reviews Write a Review

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What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

5% Negative

6% Neutral

89% Positive

Pros

Enables Productivity
Reliable
Efficient Service
Inspires Innovation

Feature Ratings

Average 83

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Wix Reviews

Joshua F.

Role: C-Level
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Take the time to learn the product.

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Ease of use

What is your favorite aspect of this product?

How much can be integrated

What do you dislike most about this product?

The red tape at Wix snd the company never taking ownership of errors but always trying to place blame elsewhere

What recommendations would you give to someone considering this product?

Take the time to fully learn and understand the product

Pros

Continually Improving Product
Respectful
Includes Product Enhancements
Security Protects

Cons

Wastes Time
Vendor Friendly Policies
Vendor's Interest First

Mahima P.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

User-Friendly with Extensive Customization.

Likeliness to Recommend

8 /10

What differentiates Wix from other similar products?

Wix stands out from other website builders due to its ease of use, extensive customization, drag-and-drop interface, and vast library of templates and apps. Additionally, Wix offers advanced features like Wix Code for developers, robust e-commerce capabilities, and reliable hosting services.

What is your favorite aspect of this product?

As a user, my favorite aspect of Wix is its intuitive drag-and-drop interface, which makes it incredibly easy to design and customize a website. Additionally, the extensive library of templates and apps allows me to add functionality and style to my site with just a few clicks

What do you dislike most about this product?

Nothing disliked

What recommendations would you give to someone considering this product?

Consider exploring Wix's templates to find the perfect fit for website. Take advantage of its intuitive drag-and-drop editor to customize your site effortlessly. Don't forget to optimize your website for mobile devices and consider upgrading to a premium plan for access to advanced features and a custom domain.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Alma B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Entry Level CMS

Likeliness to Recommend

6 /10

What differentiates Wix from other similar products?

Ease of Use

What is your favorite aspect of this product?

Ease of use and drop and drag builder

What do you dislike most about this product?

Horrible SEO capabilities

What recommendations would you give to someone considering this product?

This is an entry level product

Pros

Performance Enhancing
Enables Productivity
Caring
Acts with Integrity

Cons

Less Inspiring
Less Reliable
Commodity Features

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Wix Ratings

87 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Wix Reviews

Joshua F.

Take the time to learn the product.

Likeliness to Recommend

Pros

Cons

Mahima P.

User-Friendly with Extensive Customization.

Likeliness to Recommend

Pros

Alma B.

Entry Level CMS

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement