Wix.com, Inc

Wix

Composite Score

8.7 /10

CX Score

8.8 /10

180 Reviews Write a Review

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What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

5% Negative

6% Neutral

89% Positive

Pros

Enables Productivity
Reliable
Efficient Service
Inspires Innovation

Feature Ratings

Average 83

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Wix Reviews

Traylor H.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Challenging platform in terms of usability.

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Multilingual operation, practical interfaces, variety of extensions and challenging in terms of usability.

What is your favorite aspect of this product?

Enough flexibility to work well with all the software tools you need....

What do you dislike most about this product?

Incredibly easy to use....

What recommendations would you give to someone considering this product?

Sync it to any software you want.

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

Piyush S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

User-Friendly web-designing and Hosting.

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Low Price, Plugins, User-friendly, extensive customisation, Robust e-commerce capabilities.

What is your favorite aspect of this product?

My favourite aspect is the Drag and Drop interface that it provides, It doesn't take much time to load.

What do you dislike most about this product?

Sometimes while using the basic plan of Wix you might feel Your creativity is limited. It takes time to connect with customer care.

What recommendations would you give to someone considering this product?

Don't forget to make your website reactive while using templates from Wix, Also know your requirements first, Get started with the basic plan and its features that Wix offers and then Jump to the Premium plan as per your requirements.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Staffeny A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

A platform to handle business website.

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Wix sets itself apart from similar website builders by offering unparalleled ease of use and versatility. Its intuitive drag-and-drop editor and wide selection of professional templates enable me with no coding background to create stunning websites. Additionally, Wix's built-in marketing and SEO tools, such as email marketing, social media integration, and search engine optimization, help businesses enhance their online presence. Lastly, Wix's extensive App Marketplace allows for seamless integration of third-party apps, providing users with endless customization possibilities.

What is your favorite aspect of this product?

My favorite aspect of Wix is its remarkable versatility and adaptability to different user needs. Its extensive range of professional templates caters to various industries and design preferences, while the intuitive drag-and-drop editor makes customization a breeze. Wix's built-in features, such as marketing integrations, and blogging capabilities, equip businesses with the resources to create a robust online presence. Moreover, the Wix App Marketplace offers a plethora of third-party apps, allowing users to expand their website's functionality according to their unique requirements.

What do you dislike most about this product?

Wix's limited access to website code hinders advanced users' ability to implement custom designs, while the difficulty of switching templates post-setup restricts design experimentation and easy site refreshes.

What recommendations would you give to someone considering this product?

I recommend Wix for users seeking an easy-to-use platform with professional templates and integrated marketing tools. However, advanced users should be aware of its limitations, such as restricted code access and challenges with template switching, before committing to the platform.

Pros

Efficient Service
Respectful
Helps Innovate
Continually Improving Product

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Wix Ratings

87 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Wix Reviews

Traylor H.

Challenging platform in terms of usability.

Likeliness to Recommend

Pros

Piyush S.

User-Friendly web-designing and Hosting.

Likeliness to Recommend

Pros

Staffeny A.

A platform to handle business website.

Likeliness to Recommend

Pros

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Feature Ratings

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement