Wix.com, Inc

Wix

Composite Score

8.7 /10

CX Score

8.8 /10

180 Reviews Write a Review

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What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

5% Negative

6% Neutral

89% Positive

Pros

Enables Productivity
Reliable
Efficient Service
Inspires Innovation

Feature Ratings

Average 83

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Wix Reviews

Ayyan A.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

All in one tool for building website

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Low price Ease of customization Easy integration Adaptive and responsive for all devices

What is your favorite aspect of this product?

User friendly interface Quick edit and preview (just drag and drop) Reliable Coding free

What do you dislike most about this product?

Support team troubleshooting takes a long time Needs more monthly updated

What recommendations would you give to someone considering this product?

Yes of course, it is recommended due to its numerous advance features, ideal for those who are not good at coding.

Pros

Performance Enhancing
Effective Service
Altruistic
Generous Negotitation

Jason M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Wix is unbelievably awesome!

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Wix has helped us in the first line to reduce web development costs because now we make our websites with a wide range of excellent designs and functions that allow us to move with more power on the web. The websites we have built through this tool are audience-friendly, which has allowed us to attract more customers and make our business flourish more.

What is your favorite aspect of this product?

I love Wix; it has helped me to build excellent websites for my organization without spending too much time and without relying on in-house web developers, with the minimum of experience and acquired over the practice has been enough. I love all the features this platform offers me, starting with the drag and drop feature; it simplifies so many things. It's the best web design tool, confirmed!

What do you dislike most about this product?

The only limitation I've come across as a Wix user is that I can only work based on the default templates; it's not very open to customization.

What recommendations would you give to someone considering this product?

Wix helps to create attractive websites without the need to be great experts when it comes to web design or coding. It is easy to use, it is intuitive, and its paid version is cost-effective when you take into account the benefits it offers. It's worth it; it's an exceptional and fast web design platform.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Michael M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

I believe in myself and my designs!

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

It has shown us that we can be better every day in our creations; the design is essential for any brand or business; without it, we can not advertise or market, so we will not have sales. However, none of this is so because we use Wix for every promotion on social networks, designs for new or old customers. It is exquisite in every process.

What is your favorite aspect of this product?

It has allowed me to help my clients create a logo or a design specialization successful for their imagination. Whatever my client wanted, I did not let him down, and he will get it for sure because of my good use of their tools. Wix allows you to create brochures or flyers in motion or different dimensions depending on the creativity.

What do you dislike most about this product?

I don't like that you need to have a very efficient PC for its performance; this limits those beginners with low resources who want to invest in Wix.

What recommendations would you give to someone considering this product?

I recommend it because you will have exciting performance, it has been excellent and very successful for everyone in the organization. It is ideal for graphic designers; you will enjoy its templates and each tool. Originality prevails with each of its functions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Wix Ratings

87 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Wix Reviews

Ayyan A.

All in one tool for building website

Likeliness to Recommend

Pros

Jason M.

Wix is unbelievably awesome!

Likeliness to Recommend

Pros

Michael M.

I believe in myself and my designs!

Likeliness to Recommend

Pros

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Feature Ratings

Content Repository

Management Interface

Standard Templates

Social Media Integration

Web Publishing Capabilities

Content Security

Translation Facilitation

Analytics and Reporting

Digital Asset Management

Multi Channel Support

E-Commerce Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement