Whereby Customer Reviews 2024

Whereby

Composite Score

8.0 /10

CX Score

8.1 /10

29 Reviews Write a Review

Claim Software

What is Whereby?

Join the teams across all industries who are holding secure and efficient meetings from their browser with Whereby.

Company Details

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Awards & Recognition

Whereby won the following awards in the Web and Video Conferencing - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

2 Top Rated Features

2023

Whereby Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Whereby.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

88 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whereby?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Efficient Service
Effective Service
Caring

Feature Ratings

Average 88

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

File Transfer

Application Share

Keyboard Mouse Control

Virtual Whiteboard

Facilitator Functions

Vendor Capability Ratings

Average 86

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Vendor Support

Whereby Reviews

Samantha M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

manage remote meetings from one place.

Likeliness to Recommend

9 /10

What differentiates Whereby from other similar products?

This tool has been handy because it has been able to meet our business needs, it has helped us create direct communication with clients from different places and with our work team, it allows us to create online meetings without having to travel to distant locations or the office.

What is your favorite aspect of this product?

This platform provides us with a service where we can easily organize online meetings, including individual or group consultations with potential clients through a video chat or conference; this tool allows us to create a link with the name of our company and share it on social networks, to thus reaching more people who require our business service.

What do you dislike most about this product?

Currently, there are no Disliked Features because it provides additional functions to create a more productive space where we can share screens and PDF files with clients or work groups; we can also teach online classes or courses, whether they are paid seminars or online lessons.

What recommendations would you give to someone considering this product?

I would recommend whereby because it is a flexible and easy to use communication tool that allows users to talk, share files and collaborate with others securely and in real time. It is an ideal tool for remote work teams, as it offers a simple solution for collaboration and communication. In addition, it offers the possibility of holding online meetings with up to 250 participants, which is a great advantage for larger teams.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Seth H.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Simple, works great with no apps to download

Likeliness to Recommend

7 /10

What differentiates Whereby from other similar products?

I've used Zoom and other products. Whereby is much cleaner and more accessible for others to join from their phone or browser.

What is your favorite aspect of this product?

The simplicity of how easy it is for guests or others to attend meetings. It's also better looking than zoom.

What do you dislike most about this product?

The cost tiers are a little confusing. I wish there was a lower-tier cost.

What recommendations would you give to someone considering this product?

I LOVE it. I recommend it. Check it out with a free account and see what you think.

Pros

Saves Time
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Best for meetings

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Enables Productivity
Effective Service
Saves Time

Cons

Commodity Features

Whereby

What is Whereby?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Whereby Ratings

87 Likeliness to Recommend

88 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Whereby?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Whereby Reviews

Samantha M.

manage remote meetings from one place.

Likeliness to Recommend

Pros

Seth H.

Simple, works great with no apps to download

Likeliness to Recommend

Pros

Best for meetings

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

File Transfer

Application Share

Keyboard Mouse Control

Virtual Whiteboard

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Vendor Support