Whereby Customer Reviews 2024

Whereby

Composite Score

8.3 /10

CX Score

8.4 /10

30 Reviews Write a Review

Claim Software

What is Whereby?

Join the teams across all industries who are holding secure and efficient meetings from their browser with Whereby.

Company Details

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Awards & Recognition

Whereby won the following awards in the Web and Video Conferencing - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

2 Top Rated Features

2023

Whereby Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Whereby.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

88 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whereby?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Efficient Service
Effective Service
Caring

Feature Ratings

Average 88

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Audio Conferencing Call in Bridge

File Transfer

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Audio Controls

Facilitator Functions

Vendor Capability Ratings

Average 86

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Vendor Support

Whereby Reviews

Alice H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

An ideal tool

Likeliness to Recommend

9 /10

What differentiates Whereby from other similar products?

It is a videoconferencing tool, it is an easy way to keep in touch, you can hold meetings for up to 12 participants without any problem, it is very easy to enter the room with a click from an email or text message, it is extremely intuitive, it works beautifully in a browser, there is also a recording function with the ability to share from different sources, it has allowed us to send a link via email with some instructions, it is a smooth and clean experience with ideal functions for the product.

What is your favorite aspect of this product?

It is very convenient for users who are not that tech savvy, the user interface is really friendly and easy to use, the image clarity is excellent and the on-screen controls are easy to operate, I also like the sharing features that allow me to share YouTube videos, Google files among others, communication is stable with high quality, you can also customize your meeting rooms with your corporate image, I also like the ability to see and hear all the people in the room, simplicity is the greatest strength of this software.

What do you dislike most about this product?

This platform is perfect for us, there is always room to improve technological problems, but I consider that this tool has very few errors and every day it improves, we are very impressed with the few problems that this platform presents.

What recommendations would you give to someone considering this product?

We recommend that people use the Google Chrome browser whenever possible, it is the best way to use this software, in this way its performance will be optimal.

Pros

Continually Improving Product
Reliable
Effective Service
Client Friendly Policies

Whereby

What is Whereby?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Whereby Ratings

87 Likeliness to Recommend

88 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Whereby?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Whereby Reviews

Alice H.

An ideal tool

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Audio Conferencing Call in Bridge

File Transfer

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Audio Controls

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Data Integration

Vendor Support