Webexpenses Customer Reviews 2024

Webexpenses

Composite Score

7.8 /10

CX Score

7.6 /10

30 Reviews Write a Review

Claim Software

What is Webexpenses?

Webexpenses is an all encompassing expenses management software focused on delivering a unique and personalised service - both online and through our mobile expenses app. Our core software objective is to deliver you a bespokely crafted and adaptive system, breaking away from generic alternatives that often adopt a ‘one-size-fits-all’ approach.

Company Details

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Awards & Recognition

Webexpenses won the following awards in the Travel Management category

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2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

Webexpenses Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webexpenses.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webexpenses?

7% Negative

22% Neutral

71% Positive

Pros

Respectful
Efficient Service
Fair
Saves Time

Feature Ratings

Average 83

Travel and Accommodation Booking

Bank/Credit Card Integration

Rate Tracking

Notifications/Alerts/Updates

Expense Management

Policy Configuration/Implementation

Self-Service

Expense Automation

Itinerary Management

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Average 78

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Expense Management

Score 8.8

View Webexpenses in this category (opens in a new tab)

Webexpenses Reviews

Muhammad Khalid S.

Role: Consultant
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Easy to use and create the report

Likeliness to Recommend

9 /10

What differentiates Webexpenses from other similar products?

Automate employee expense tracking and reports, invoice processing

What is your favorite aspect of this product?

Tracking and Reports

What do you dislike most about this product?

Nothing to say anything about dislikes.

What recommendations would you give to someone considering this product?

Really recommend to all companies to must force to their employees to maintain their expenses by using this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manav G.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

User Friendly tool!!

Likeliness to Recommend

10 /10

What differentiates Webexpenses from other similar products?

it has very easy to use interface that make it different from others.

What is your favorite aspect of this product?

it help to log my mileage simply by using the built in google maps. Drag and drop to attach receipt is amazing.

What do you dislike most about this product?

Location tool is not always correct. Sometime it works very Slow.

What recommendations would you give to someone considering this product?

We expenses is the must have software for organization to manage travel expenses.

Pros

Reliable
Performance Enhancing
Unique Features
Transparent

Machteld'Teran B.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Expense management tool.

Likeliness to Recommend

10 /10

What differentiates Webexpenses from other similar products?

The approval flow is the finest feature of WebExpenses. Our company can manage producing, authorizing, and processing costs effectively because to its straightforward yet effective method. The system is widely liked by everybody and operates well. Implementation was rapid and affordable, and support was excellent.

What is your favorite aspect of this product?

Our claimants and administrators both find it to be highly user-friendly, and the absence of heaps of paper has given us much-needed time back. The ability to utilise the mobile app while travelling allows our consumers to develop their cases quickly. I must also call out the Customer Support crew, who are unfailingly kind and effective.

What do you dislike most about this product?

The user interfaces are challenging to navigate and operate. It is simple to attach receipts to reimbursement lines initially, but changing them from later screens is more challenging if the approver rejects the request. Additionally, the description area on reimbursement lines is excessively tiny, making it challenging to see invoice numbers and other crucial information.

What recommendations would you give to someone considering this product?

I appreciate that you can take a picture of a receipt and it will automatically produce a claim for you instead of manually filling out every form, which is a laborious procedure that the company previously employed to claim expenditures. The account manager and the support team are polite and really helpful. They respond and act right away.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Webexpenses

What is Webexpenses?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Webexpenses Ratings

86 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Webexpenses?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Expense Management

Webexpenses Reviews

Muhammad Khalid S.

Easy to use and create the report

Likeliness to Recommend

Pros

Manav G.

User Friendly tool!!

Likeliness to Recommend

Pros

Machteld'Teran B.

Expense management tool.

Likeliness to Recommend

Pros

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Feature Ratings

Travel and Accommodation Booking

Bank/Credit Card Integration

Rate Tracking

Notifications/Alerts/Updates

Expense Management

Policy Configuration/Implementation

Self-Service

Expense Automation

Itinerary Management

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support