Webexpenses Customer Reviews 2024

Webexpenses

Composite Score

7.8 /10

CX Score

7.6 /10

30 Reviews Write a Review

Claim Software

What is Webexpenses?

Webexpenses is an all encompassing expenses management software focused on delivering a unique and personalised service - both online and through our mobile expenses app. Our core software objective is to deliver you a bespokely crafted and adaptive system, breaking away from generic alternatives that often adopt a ‘one-size-fits-all’ approach.

Company Details

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Awards & Recognition

Webexpenses won the following awards in the Travel Management category

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2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

Webexpenses Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webexpenses.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webexpenses?

7% Negative

22% Neutral

71% Positive

Pros

Respectful
Efficient Service
Fair
Saves Time

Feature Ratings

Average 83

Travel and Accommodation Booking

Bank/Credit Card Integration

Rate Tracking

Notifications/Alerts/Updates

Expense Management

Policy Configuration/Implementation

Self-Service

Expense Automation

Itinerary Management

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Average 78

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Expense Management

Score 8.8

View Webexpenses in this category (opens in a new tab)

Webexpenses Reviews

Katie M.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Outdated interface and not user-friendly

Likeliness to Recommend

6 /10

What differentiates Webexpenses from other similar products?

The only other expense management software I've used is Expensify, which I preferred due to the ease of use in tracking employee credit card spend. For me, the differentiation for Webexpenses is not a positive one.

What is your favorite aspect of this product?

I like that there are suggested receipts to match a certain expense item and that the system can be customized to our organization's expense codes. Having the mobile app in general is a great thing, but I can't rely on it loading or working properly most of the time.

What do you dislike most about this product?

Webexpenses is incredibly glitchy on both mobile and desktop versions, and it's not intuitive for users. The mobile app crashes often, and you can only select one receipt to upload at a time. It's hard to rename receipts to keep them organized, and sometimes the website will time out and not save your progress. Even just previewing or selecting receipts to attach to a particular expense can be cumbersome. I even have to upload receipts from my phone through the mobile app and then log in from desktop and organize and attach them.

What recommendations would you give to someone considering this product?

I would strongly recommend considering other options and especially vetting the mobile app options.

Pros

Includes Product Enhancements
Security Protects

Cons

Slower Product Innovation
Inhibits Innovation
Less Reliable

Role: Finance
Industry: Other
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Sep 2023

It is easy to understand and integrate

Likeliness to Recommend

7 /10

Pros

Respectful
Continually Improving Product
Efficient Service
Inspires Innovation

Cons

Less Reliable
Less Productive
Commodity Features

George B.

Role: Human Resources
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Super easy to integrate into a business!

Likeliness to Recommend

9 /10

What differentiates Webexpenses from other similar products?

Easy for using and adopting with employees that have expenses needs.

What is your favorite aspect of this product?

The simplicity of adopting expense lines with minimal effort in describing the expense.

What do you dislike most about this product?

No enough innovation or tools to help expand to be more like SAP Concur

What recommendations would you give to someone considering this product?

Feel free to do so if your company has a budget for an expense management system that's quick and easy to use! But don't expect surgical features.

Pros

Enables Productivity
Respectful
Reliable
Trustworthy

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Webexpenses

What is Webexpenses?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Webexpenses Ratings

86 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Webexpenses?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Expense Management

Webexpenses Reviews

Katie M.

Outdated interface and not user-friendly

Likeliness to Recommend

Pros

Cons

It is easy to understand and integrate

Likeliness to Recommend

Pros

Cons

George B.

Super easy to integrate into a business!

Likeliness to Recommend

Pros

Cons

Most Popular Webexpenses Comparisons

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Deem

2
Since last award

Feature Ratings

Travel and Accommodation Booking

Bank/Credit Card Integration

Rate Tracking

Notifications/Alerts/Updates

Expense Management

Policy Configuration/Implementation

Self-Service

Expense Automation

Itinerary Management

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support