Webexpenses Customer Reviews 2024

Webexpenses

Composite Score

7.8 /10

CX Score

7.6 /10

30 Reviews Write a Review

Claim Software

What is Webexpenses?

Webexpenses is an all encompassing expenses management software focused on delivering a unique and personalised service - both online and through our mobile expenses app. Our core software objective is to deliver you a bespokely crafted and adaptive system, breaking away from generic alternatives that often adopt a ‘one-size-fits-all’ approach.

Company Details

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Awards & Recognition

Webexpenses won the following awards in the Travel Management category

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2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

Webexpenses Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webexpenses.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webexpenses?

7% Negative

22% Neutral

71% Positive

Pros

Respectful
Efficient Service
Fair
Saves Time

Feature Ratings

Average 83

Travel and Accommodation Booking

Bank/Credit Card Integration

Rate Tracking

Notifications/Alerts/Updates

Expense Management

Policy Configuration/Implementation

Self-Service

Expense Automation

Itinerary Management

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Average 78

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Expense Management

Score 8.8

View Webexpenses in this category (opens in a new tab)

Webexpenses Reviews

Mo H.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Webex relies on an old 90s style interface

Likeliness to Recommend

1 /10

What differentiates Webexpenses from other similar products?

Nothing really. It’s slow and complicated

What is your favorite aspect of this product?

Nothing stands out as my favourite

What do you dislike most about this product?

It’s slow. Complicated and unclear. It’s made to save time but in reality it adds too much work on the end user

What recommendations would you give to someone considering this product?

Be patient and expect a fiddly interface

Pros

Security Protects
Respectful

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2023

Good product, quick and easy to use

Likeliness to Recommend

8 /10

Pros

Reliable
Efficient Service
Enables Productivity
Saves Time

Cons

Less Inspiring
Less Transparent
Less Friendly Negotiation

Yusuf D.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Seamless collaboration with departments

Likeliness to Recommend

10 /10

What differentiates Webexpenses from other similar products?

Functionality - seamlessly connects finance department and your line manager for the double approval of expenses. Storage of receipt so that you can complete the same expenses or complete at a later date.

What is your favorite aspect of this product?

How intuitive it is.

What do you dislike most about this product?

The lack of training material

What recommendations would you give to someone considering this product?

You will need assistance to put expenses in once, after which you'll be able to figure it out and adapt your method

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Webexpenses

What is Webexpenses?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Webexpenses Ratings

86 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Webexpenses?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Expense Management

Webexpenses Reviews

Mo H.

Webex relies on an old 90s style interface

Likeliness to Recommend

Pros

Cons

Good product, quick and easy to use

Likeliness to Recommend

Pros

Cons

Yusuf D.

Seamless collaboration with departments

Likeliness to Recommend

Pros

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2
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Feature Ratings

Travel and Accommodation Booking

Bank/Credit Card Integration

Rate Tracking

Notifications/Alerts/Updates

Expense Management

Policy Configuration/Implementation

Self-Service

Expense Automation

Itinerary Management

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support