Webexpenses Customer Reviews 2024

Webexpenses

7.7 /10

Claim Software

What is Webexpenses?

Webexpenses is an all encompassing expenses management software focused on delivering a unique and personalised service - both online and through our mobile expenses app. Our core software objective is to deliver you a bespokely crafted and adaptive system, breaking away from generic alternatives that often adopt a ‘one-size-fits-all’ approach.

Company Details

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Awards & Recognition

Webexpenses won the following awards in the Travel Management category

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2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

Webexpenses Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webexpenses.

85 Likeliness to Recommend

1
Since last award

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webexpenses?

8% Negative

23% Neutral

69% Positive

Pros

Respectful
Efficient Service
Fair
Effective Service

Feature Ratings

Average 82

Bank/Credit Card Integration

Travel and Accommodation Booking

Rate Tracking

Notifications/Alerts/Updates

Expense Management

Policy Configuration/Implementation

Self-Service

Expense Automation

Itinerary Management

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Average 77

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Expense Management

Score 8.8

View Webexpenses in this category (opens in a new tab)

Webexpenses Reviews

Barbara H.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

The one-stop-shop for keeping tabs on money spent

Likeliness to Recommend

9 /10

What differentiates Webexpenses from other similar products?

Covid and remote work, which led our company to mandate that all employees start working remotely. To do so, we had to call a taxi and ask the driver to drop us off at our house, along with our computer monitor, keyboard, and mouse. We use Webexpenses to submit these costs for reimbursement. Webexpenses makes it easy to submit business cost reimbursement requests like these.

What is your favorite aspect of this product?

As I mentioned before, Webexpenses may be used to recoup any costs incurred as a direct result of doing one's job. To be eligible for compensation, you must be able to establish that you actually incurred the costs stated on the paperwork you present. Webexpenses isn't a good fit if you frequently find yourself in situations where you don't have this sort of receipt.

What do you dislike most about this product?

Improved customer focus compared to account focus is possible. There are occasionally issues with uploading. Quicken the claims procedure with direct messages to the account manager.

What recommendations would you give to someone considering this product?

Many workers incur substantial costs traveling for work, both domestically and internationally (most of them are their personal ones). Webexpenses is a website that allows workers to get reimbursed for all their legitimate out-of-pocket costs. With Webexpenses, employees can relax while still receiving assistance with planning travel, lodging, and transportation.

Pros

Efficient Service
Helps Innovate
Reliable
Performance Enhancing

Webexpenses

What is Webexpenses?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Webexpenses Ratings

85 Likeliness to Recommend

1 Since last award

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love Webexpenses?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Expense Management

Webexpenses Reviews

Barbara H.

The one-stop-shop for keeping tabs on money spent

Likeliness to Recommend

Pros

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Feature Ratings

Bank/Credit Card Integration

Travel and Accommodation Booking

Rate Tracking

Notifications/Alerts/Updates

Expense Management

Policy Configuration/Implementation

Self-Service

Expense Automation

Itinerary Management

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Ease of Data Integration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support