Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Amiya D.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Modern solution to modern communication

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

We have started using Webex meetings for our online video conferences and meetings and I must say that it's just way too smart! It's our super favorite video conference tool that makes us comfortable and at ease. It is easy to use and interact with other members. It’s video and audio quality is top-notch and surely it gives you luxurious feels!

What is your favorite aspect of this product?

Webex is just perfect! It has all advanced features that you might be looking forward to and some of my favorite ones are background noise cancellation - which I think is a must when you are working from home- we can interact during live session with emojis, we can create presentations focused on content or people, and my most favorite thing is their anonymous polls and Q/A’s by Slido.

What do you dislike most about this product?

The features that are available on Webex meeting are comparatively less than you would get on the app. This is the only thing I found odd apart from that I really like it! I think this is not a big deal and companies can work on that very easily.

What recommendations would you give to someone considering this product?

This is a great addition to our company’s online communication. It saves time and we spend less time on learning how to do things. It is equipped with all advanced features and it’s worth a shot!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
  • Respectful

annie p.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best platform for remote meetings

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex is an excellent tool for keeping you connected with your colleagues regardless of your position/location. It incorporates all of the amazing features. The ability to share screens and deliver presentations to comrades and friends is great. The Whiteboard concept can also help to deliver the concepts seamlessly. The cloud storage and the ability to record meetings can be used to listen to the content even after a meeting ends.

What is your favorite aspect of this product?

It has file sharing features which help a lot in sharing documents, etc. It has an emoticon reaction feature which assists in getting prompt feedback from the second party. It has a virtual background feature that allows one to attend/organize a meeting regardless of where he is.

What do you dislike most about this product?

The screen sharing utilizes many resources due to which the computer might hang at time. Webex is suitable for only 100 participants at most per meeting. The meetings lag sometimes with an increasing number of participants. There is room for improvement in the transcription tool.

What recommendations would you give to someone considering this product?

You should not think twice while opting for Webex. If you are already in doubt enjoy the free version first which I am sure you will never regret. Indeed, it is a good platform for the masses.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Isabelle C.

  • Role: C-Level
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

The Best Call From Any Device Conferencing Tools

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

I've used a lot of communications tools at the company, be it for general meetings or online training sessions and I must say that the Cloud Calling feature is indeed unique. We were able to have a phone calling solutions right away from the cloud. Also, the fact that all of our sales team members were able to connect to our meetings, even though they were from different parts of the would and had different kind of devices, was simply marvelous.

What is your favorite aspect of this product?

I really like the noise removal and speech enhancement features. I believe that this feature is very powerful, for a professional sound is crucial for perfect communications. Additionally, this removes the burden of having to acquire high quality microphones.

What do you dislike most about this product?

While other video conferencing solutions business plans starts at $5, Webex by Cisco is 3 times more expensive, at best.

What recommendations would you give to someone considering this product?

If your business is looking for a world-class tools for optimal communications, team building and online trainings, Webex by Cisco is the best solutions available on the market, at this very moment. I therefore recommend strongly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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