Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Grecia G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Excellent communication used in the organization.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex is a fantastic tool to conduct meetings over the web regardless of wherever you or your coworkers happen to be. This a good at increasing communication between co-workers and serving to your business take full advantage of the most effective way to communicate via the internet that is completed with technology other than e-mails. Using the Webex app can fully free for tiny businesssses and their groups as long as they don’t exceed ten users per month. The one downfall in Webex’ twenty two years of excellence has been its subpar client service, one thing that I’d personally prefer to see improve in the near future.

What is your favorite aspect of this product?

Webex conferences is the fastest and a lot of simple package for having on-line virtual conferences. You’ll be able to meet individuals face-to-face through video chats, that are simple to line up. You’ll be able to have video chats with one or as several participants as you want. For meetings with over 2 people, you can host or schedule them as needed. Webex Meetings produces rooms for every meeting you create automatically, wherever you can chat with the opposite participants via text till the meeting is due.

What do you dislike most about this product?

It' hard to assume of a picture to use as your background wallpaper unless you're a little startup or company since massive firms have copyrights on photos of their offices, therefore, you'll want an extremely sunny day like nowadays and therefore the weather should be nice too, however, it’s a startup which implies the conditions are good for doing business.

What recommendations would you give to someone considering this product?

I would recommend WebEx if you’re trying to find a virtual collaboration tool or a conference call service that’s straightforward to line up. There’s no transfer necessary to log into a WebEx meetings; one can join as a guest. . Webex Meeting’ Ims are direct and quick, creating it an efficient way to communicate even though a full-fledged meeting isn't possible due to planning conflicts. Alternatively, Webex conferences permits users to go away voice mails within the form of recorded voice or video messages, that function a wonderful substitute to verbal communication in period of time in situations wherever text chat isn't convenient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Cons

  • Under Delivered

Rose B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

It offers the quality with productivity

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Webex is easy to use and is user friendly. Webex offers the feature of screen recording, sharing documents, presentations and applications within the website. It has the toll-free numbers with some call-in numbers for some countries for the outsiders (participants) who work in abroad. The software provides the note-taking application for the users to be able to take notes from the meeting. Variety of tools are provided to make the interaction more productive; like polls, multiple answers segments and so on, and keep them for the future use. Good video resolution makes it different from other soft wares. The audio recording is also supported

What is your favorite aspect of this product?

Flexible retention of data and archiving u till the user deletes it the data is save. The software offers the feature of layout customization to make an eye pleasing layout to make the user comfortable and give the workplace vibes and to promote productivity.

What do you dislike most about this product?

It does not contain password protected system and is not secure. The software is heavy and consumes a lot of the power. Webex has a poor integration tool which could have a plus point for its reputation. The software is pricey and the Support and customer service of the Webex does not respond to the queries even after having paid subscription.

What recommendations would you give to someone considering this product?

Webex by cisco is the best communication solution for the leading enterprises, it offers the quality with productivity which helps the expending businesses to work in a modern pace.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful

Michael T.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Platform that streamlines communications

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex It has a wide variety of tools that improve collaboration and facilitate the communicative integration of work teams. It stands out for its ease of access from anywhere and at any time. From the same platform you can access a significant number of integrations that maximize the productivity of the company. It offers the possibility of communicating through chat, sharing documents, among other very useful options.

What is your favorite aspect of this product?

It has a very intuitive user interface and all the tools required for effective communication and collaboration. The function to transcribe and record work team meetings and upload it to the cloud is very useful. It has a very useful search engine that facilitates access to a specific channel and also the change of current status. Customers or suppliers can be included in the organization's work teams to give more fluidity to operations. It is very versatile, especially due to its ability to integrate with third-party services.

What do you dislike most about this product?

The only thing that I can mention so far is that it is necessary to have a stable internet connection to fully enjoy its capabilities.

What recommendations would you give to someone considering this product?

This platform provides a set of versatile tools that generate fluid communication and optimal collaboration. I recommend its implementation.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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