Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Clarissa S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

The best support platform on the market

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Users may arrange virtual meetings with customers or coworkers and join them via audio and video chats using the app's built-in WebEx functionality. Because of this, I'm interested in downloading this app.

What is your favorite aspect of this product?

Virtual meetings and the ability to share screens have been useful for the international consulting work I perform, as they eliminate the need for costly and time-consuming travel and provide a more personal and intimate means of communicating with a large group of coworkers all at once.

What do you dislike most about this product?

The Webex team often updates its software and relocates frequently used functionality. It's not uncommon for this to occur suddenly and create some uncomfortable moments during a presentation.

What recommendations would you give to someone considering this product?

When compared to Microsoft Outlook, I prefer Webex. The mine thinks it could accommodate gatherings of more than a hundred people rather well. If you're giving a presentation and need to switch screens or applications often, WebEx is a great tool to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alejandra P.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

Video conferencing with security and simplicity

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

We can work from our desktop computer in long distance meetings through the Webex application that links us to the office and lets us know if the user is available or busy. We use it for all our scrum meetings. It is a tool that is good for that specific job, very useful for online classes and more so in times like the pandemic.

What is your favorite aspect of this product?

It has good platform very easy to integrate from computer, cell phone or tablet. Very good integration for Outlook and its ability to share the screen with which you can provide help to any user who needs it or students and very useful when it comes to video conferencing. Being Cisco means that it has a strong and stable customer support.

What do you dislike most about this product?

Being a good application for video conferencing and more, they must make a review on the platform for the installation of a correct format due to the error that has each installation has to be done on each device and with degrees of complexity if the device is part of a secure domain. IT administrators need to be involved.

What recommendations would you give to someone considering this product?

We recommend using for workgroups or online classes or a help or support, Webex is more stable and adapted to the environment. Many users feel more comfortable with the App than Zoom, because of its simplicity so that any user can have it in their hands and with a simple link you can make a whole environment by call and all through the internet.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Michael F.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Very useful and easy to use application."

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

It is distinct from other applications in that the WebEx interface is very user-friendly and offers a meeting that is end-to-end protected to a greater degree than that offered by competing platforms.

What is your favorite aspect of this product?

Overall, Webex is a fantastic tool. The resulting ease and effectiveness of communication is remarkable. Everybody here uses it frequently without any problems. The ease with which employees may reach out to one another and share information during the workday is a major selling point of this program.

What do you dislike most about this product?

Due to an early absence of security measures, unauthorised people from outside the firm were able to "accidentally" visit previously private spaces. The mobile edition of WebEx left me wanting more features and a more refined interface.

What recommendations would you give to someone considering this product?

I would highly suggest the software due to its fantastic user interface, which has a number of different functions that may be combined in order to achieve optimum efficiency in one's job. A webinar, an online meeting, or even a conference may be effortlessly managed by you, and the presentation, polling, audio, and video quality are all of the highest possible standard.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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