Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

  • Role: Information Technology
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Good tools for team Meeting and team collaboration

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Respectful

Shanique G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great Meeting Software

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex video quality is the best when it comes to video calling software, even with a low internet connection Webex never fails to connect to the audio/video calls and provide you with the best quality.

What is your favorite aspect of this product?

I like that WebEx is very user friendly and you can easily click on links in the email to get the meeting started. You can share large files over Webex with all users attending the call instantly for business presentations. I like that I can synchronize the calendar is very easy, the level of security is very high, and I can access it from anywhere and with any device

What do you dislike most about this product?

There is nothing about Webex that i dislike at the moment

What recommendations would you give to someone considering this product?

I highly recommend this software as its one of the best out there when it comes to meeting. You can just easily click on link from email to get connect to the meeting. Webex offers the most complete set of resources for providing virtual information

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Nitin T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Webex review

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

The UI for Webex is clear winner. I have used some of the top webinar tools and nothing beats the ease of using Webex

What is your favorite aspect of this product?

Easy management and complete control of the guest logins

What do you dislike most about this product?

Can have more customisation options like adding branding

What recommendations would you give to someone considering this product?

If you are looking for a tool that can host heavy online sessions as well as small group meetings, Webex is the right tool

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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