Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Secure for video conferencing on multiple devices.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Arnaldo B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Excellent video-conferencing service

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex stands out from other similar services thanks to its high level of security and the ease with which content can be shared and viewed. This means users can stream media safely and securely and meetings can also be recorded for later viewing. Cisco Webex also offers advanced tools such as overlaying one user's face on another's screen and a variety of user controls. audio and video to enhance the video conferencing experience. In addition, the service is compatible with mobile devices, which allows users to participate in meetings from anywhere

What is your favorite aspect of this product?

My favorite aspects of Cisco Webex Meetings are the ease of use, the ability to share content in real time, the recording functionality to view the meeting later, the option to choose from a variety of audio and video settings to optimize the experience of the meeting, security and privacy, and the possibility of planning meetings for a massive event. These features allow me to have effective meetings with my team regardless of location and this makes me want to continue using the service

What do you dislike most about this product?

In my opinion, Cisco Webex Meetings has some drawbacks. First of all, the connectivity can sometimes be a bit poor, especially when there are a lot of people connected. Also, the user interface design is not always intuitive, making it difficult to use some of the advanced features. Finally, sometimes there are problems with the audio / video quality, which can be a problem for important meetings since it affects that all the members can hear and transmit what they want to say...

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Meetings because it's a secure and easy-to-use meeting and collaboration solution. Deliver a high-quality meeting experience with high-definition audio and video, without dropouts or delays. Its collaboration tools include screen sharing, screen annotation, chat, file sharing, recording, and much more. Additionally, it is compatible with most mobile devices, allowing users to join meetings from anywhere, at any time. These features make Cisco Webex the best choice for secure online meetings and collaboration, and I highly recommend it to acquaintances and strangers alike

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Pooja K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great Tool to use and quick to work with

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Can work with multiple organization at a given time

What is your favorite aspect of this product?

Quick to use

What do you dislike most about this product?

Installation Process, it should be inbuilt to windows

What recommendations would you give to someone considering this product?

No Thanks looks fine

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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