Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1149 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Chris R.

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Overall a disappointment

Likeliness to Recommend

5 /10

What differentiates Webex Meetings from other similar products?

Has many of the same features of other products but software crashes and freezes a lot.

What is your favorite aspect of this product?

Don't have one as product is designed poorly.

What do you dislike most about this product?

The software crashes a lot and it is not easy to use.

What recommendations would you give to someone considering this product?

Overall I do not recommend this product. There are much more superior options on the market.

Pros

Caring
Client Friendly Policies
Altruistic
Includes Product Enhancements

Cons

Less Effective Service
Slower Product Innovation
Wastes Time

Dan P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Pricey compared to (better) competitors

Likeliness to Recommend

6 /10

What differentiates Webex Meetings from other similar products?

Not entirely sure, sorry!

What is your favorite aspect of this product?

When it works seamlessly for all parties.

What do you dislike most about this product?

Expensive and unreliable; clunky to use compared to other options out there!

What recommendations would you give to someone considering this product?

Evaluate all options and balance out cost and capabilities, plus what you really need such a solution for

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First
Less Generous
Under Delivered

Mehul H.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Great audio and video conferencing product!

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

One thing that sets Webex Meetings apart from its competing products in the market is its emphasis on security and end-to-end encryption. This is owing to the fact that Webex Meetings is a Cisco product, and due to this there is a high level of reliability and infrastructure support. There is also seamless integration with My other Cisco products, such as Webex Teams, which enables better collaboration and communication.

What is your favorite aspect of this product?

My favorite aspects of this product are the interactive features provided to the users, like Q&A sessions, Polls, etc. This helps make meetings interactive and eases the flow of communication. I found these features made our meeting sessions more engaging and fun and were very important in getting quick responses from the participants.

What do you dislike most about this product?

Though this is a great product, if you are using the free version, there might be certain limitations to your usage, like having a limited amount of time for the meeting, and limited participants that can be added. If you are a small organization, this will not affect you much, but if you are looking to hold large extended meetings, it might not allow you in the free version.

What recommendations would you give to someone considering this product?

I would strongly recommend you to go through the different plans available for this product, to understand properly which plan will suit your needs and requirements the best. This is because the features vary with different plans, and you should make the best use of your money and the product to ensure proper productivity. I would also suggest that you assess how this product will integrate with your existing tools and products.

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Chris R.

Overall a disappointment

Likeliness to Recommend

Pros

Cons

Dan P.

Pricey compared to (better) competitors

Likeliness to Recommend

Pros

Cons

Mehul H.

Great audio and video conferencing product!

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

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Google Meet

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Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization