Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1151 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Tamanna (Tammy) P.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Great product

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Better security and ease of use

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Cost.

What recommendations would you give to someone considering this product?

Just go for it

Pros

Reliable
Caring
Client Friendly Policies
Fair

Sylwester L.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

It is a one-stop solution for virtual meeting.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Their quality of audio and video is best within the industry additionally in the given low signal area. The another smartest thing i favor regarding cisco webex meetings is its plush UI and seamless user experience. They need everything under one platform calling, messaging, hosting meetings and webinars this offers them advantage over different merchandise in the industry.

What is your favorite aspect of this product?

Webex is simple to use and features a friendly and intuitive interface. It’s fast and time-saving steps to make conferences on any device. It’ accessible on any device, as well as ones such as computers and tablets. You’ll use Webex free with up to a hundred participants in your meetings, that is lots for little to medium-sized businesses. You’ll have voice calls, video conferences, and screen-share in HD quality at no cost. Webex uses the Webex scheduler to schedule meetings for you, however you can switch to the default Windows calendar on the desktop application.

What do you dislike most about this product?

The quality of support is sweet however not as fast as i’d like, in this age any slow response or lack of response produces hurdles in work which may build things slower. I hope cisco can improve on their support. The knowledge of support executives is additionally not much sub-par and takes a longer time to resolve queries.

What recommendations would you give to someone considering this product?

I would suggest Webex meetings for all the institutions to host meetings and classes, for a simple experience. Their evaluation is certainly worthwhile and it’s an extremely smart platform as compared to its competitors.

Pros

Continually Improving Product
Performance Enhancing
Respectful
Generous Negotitation

Ernesto B.

Role: Sales Marketing
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Unlike other products, we ourselves have the opportunity to mention that this is a very effective tool because this platform offers incredibly specialized chat features that integrate video and audio clips.

What is your favorite aspect of this product?

What I love most about this tool is that Webex Meetings is its simplicity and the overall ease of use of the interface, which are 2 of the most relevant things you should look for in any program. Webex has you in mind, allowing you to quickly set up meetings without wasting time setting them up.

What do you dislike most about this product?

In my personal review, as amazing as Webex Meetings is, the Webex app offers more in terms of productivity and better quality conferencing.

What recommendations would you give to someone considering this product?

We can recommend it because Webex Meeting is our daily online meeting program. If it helped us grow, it can help you too.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Tamanna (Tammy) P.

Great product

Likeliness to Recommend

Pros

Sylwester L.

It is a one-stop solution for virtual meeting.

Likeliness to Recommend

Pros

Ernesto B.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

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Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization