Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1276 Reviews Write a Review

Claim Software

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 92%
Conflict Resolution:: 94%
Strategy & Innovation:: 92%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Efficient Service
Respectful
Fair

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Instant Messaging

Facilitator Functions

Keyboard Mouse Control

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Roma B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Webex: Connecting People, Not Just Screens.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

What sets Webex apart is its focus on quality—audio, video, and overall connectivity are consistently top-notch, even for team members dialing in from less-than-ideal networks.

What is your favorite aspect of this product?

One feature we rely on heavily is the transcription service. It’s incredibly accurate and has saved us countless hours of manually summarizing meetings. The background noise suppression is another lifesaver, especially during team calls where someone’s inevitably working from a noisy cafe or airport.

What do you dislike most about this product?

If there’s a weak spot, it’s the user interface. it's not as sleek or intuitive as some competitors.

What recommendations would you give to someone considering this product?

Webex has drastically improved productivity. We’ve cut down on meeting-related issues like connection drops or missing details thanks to its reliability and robust features. It’s also great for building rapport with clients, thanks to the crystal-clear video and easy collaboration tools. For teams looking for a dependable, professional-grade meeting solution, Webex is a solid choice—it does the heavy lifting so you can focus on the conversation.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Alonso C.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

With Webex Meetings one day, one problem solved.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Cisco Webex Meetings is a solid tool, the video experience is on the one hand quality and on the other fluidity, both in image and sound. In this way the meetings are very interactive, being in a meeting it is very easy to sit/join to collaborate, share ideas, thoughts, files, share the screen, record, etc. Using the interface, starting and configuring meetings is very simple, integration with Outlook allows you to connect quickly, making everything easier.

What is your favorite aspect of this product?

The notification system is perfect, it keeps me updated with any information.

What do you dislike most about this product?

Positive experience, without alterations or failures.

What recommendations would you give to someone considering this product?

Cisco offers a fairly complete service that helps maintain the pace of work, it is the best way to maintain a close connection with other people. As for its “paid” version, it is worth investing in our daily productivity to save time and dedication to other matters.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Balram M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Awesome content sharing and collaboration

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Virtual meetings, notes and webinars

What is your favorite aspect of this product?

conducting virtual webinars with collaboration co-host

What do you dislike most about this product?

Zooming in on content while in normal mode is not functional.

What recommendations would you give to someone considering this product?

An AI-powered feature for automated note-taking should be incorporated.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Roma B.

Webex: Connecting People, Not Just Screens.

Likeliness to Recommend

Pros

Alonso C.

With Webex Meetings one day, one problem solved.

Likeliness to Recommend

Pros

Balram M.

Awesome content sharing and collaboration

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

GoTo Meeting

Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Conferencing Call in Bridge

Audio Controls

Instant Messaging

Facilitator Functions

Keyboard Mouse Control

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization