Webex Meetings Logo
Webex Meetings Logo
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Instant Messaging

83

Facilitator Functions

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Francis K.

  • Role: Finance
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent product

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

The AI assistant

What is your favorite aspect of this product?

AI assistant

What do you dislike most about this product?

The capacity it can hold is less

What recommendations would you give to someone considering this product?

You can share files without leaving webex

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Aaryaman V.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Webex Meetings stands out with its high security features, including end-to-end encryption, and integrated AI tools like Webex Assistant for real-time transcription, which is less common in other platforms.

What is your favorite aspect of this product?

My favorite aspect is the real-time transcription and closed captioning, which enhance accessibility and allow users to easily follow along or review key points later.

What do you dislike most about this product?

The user interface can feel cluttered at times, making it challenging to navigate during meetings, especially for first-time users.

What recommendations would you give to someone considering this product?

If you're looking for a secure, AI-powered video conferencing tool with advanced collaboration features, Webex Meetings is a great choice but be prepared for a slight learning curve.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Saves Time

Isaiah k.

  • Role: Operations
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

awesome product

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

End-to-End Encryption: Webex is known for its advanced security measures, offering end-to-end encryption for meetings, both for video and shared content. This focus on security makes Webex a trusted choice for businesses with strict data protection requirements, especially in industries like healthcare and finance. Compliance Standards: It adheres to several compliance standards such as GDPR, HIPAA, and SOC 2, which gives enterprises confidence that their data is protected.

What is your favorite aspect of this product?

One of my favorite aspects of Webex Meetings is its AI-driven features, particularly the Webex Assistant. The way it automates meeting tasks—such as real-time transcription, note-taking, identifying action items, and even generating summaries—significantly enhances productivity. These features reduce the burden of manually capturing important details and allow participants to focus more on the discussion.

What do you dislike most about this product?

User Interface Complexity: The interface can feel overwhelming, especially for new users. There are a lot of settings and features, which sometimes make it difficult to navigate or customize quickly, especially compared to more streamlined platforms like Zoom or Google Meet. Performance on Lower-End Devices: Webex can be resource-intensive, which may lead to lag or poor performance on older or lower-spec devices. Users may experience issues with video or audio quality if their system can't handle the processing demands.

What recommendations would you give to someone considering this product?

1. Evaluate Your Security Needs 2. Test with a Smaller Group First 3. Utilize Training and Support Resources 4. Leverage Webex Assistant and AI Tools 5. Optimize Meeting Settings for Performance 6. Ensure Hardware Compatibility

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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