Webex Meetings Logo
Webex Meetings Logo
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

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3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

86

Screen Share

84

Audio Conferencing Call in Bridge

84

Audio Controls

84

Instant Messaging

83

Facilitator Functions

83

Keyboard Mouse Control

83

Virtual Whiteboard

82

Application Share

82

File Transfer

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

84

Breadth of Features

82

Quality of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Aashu K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

A solid collaboration tools for innovative teams

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Strong features like end to end encryption and sophisticated meeting controls which are essential for companies handling sensitive data, make webex meeting stand out ,its seamless connectivity across platforms and devises in ensured by its integration with Cisco's larger ecosystem, which include hardware solution and webex teams. business with international teams choose webex because it provides dependable audio and video quality even in low bandwidth settings.

What is your favorite aspect of this product?

Webex meetings AI powered feature like noise reduction real time transcription and automated meeting highlights are among its most notable features. Along with improving the meeting experience these tools also make it monitor conversation and action items. Its functionality is further enhanced by its smooth integration with well known productivity tools like Google workspace and Microsoft office 365

What do you dislike most about this product?

Despite having a large feature set, webex meetings user interface can occasionally feel less intuitive than that of its rivals, particularly for novice users. there might be a learning curve when navigating through its settings or using its advanced features.

What recommendations would you give to someone considering this product?

I would personally highly recommend the product.

Pros

  • Enables Productivity
  • Caring
  • Respectful
  • Includes Product Enhancements

Gary A.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Virtual Care Made Easy with Webex Meetings.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

, I can confidently say Webex Meetings has become an essential tool for our daily operations. In a field where collaboration is often spread across different departments, locations, and time zones, having a reliable video conferencing tool is non-negotiable. Webex’s integration with our existing systems, especially with patient management software, has been incredible when it comes to telehealth consultations and interdepartmental meetings.

What is your favorite aspect of this product?

Webex's breakout rooms have proven to be invaluable when coordinating larger training sessions for clinical staff. For example, when we needed to conduct a system-wide upgrade, Webex enabled us to divide our teams into smaller groups based on their specific roles. This feature not only kept the sessions focused but also allowed our teams to ask questions in a more personalized setting, leading to better engagement and quicker issue resolution.

What do you dislike most about this product?

I don't dislike anything.

What recommendations would you give to someone considering this product?

Webex has undoubtedly enhanced communication within our healthcare organization. It’s not just about video calls; it’s about facilitating smooth workflows. Whether it's IT troubleshooting, departmental meetings, or facilitating telehealth consultations, Webex has helped us maintain connectivity and ensure uninterrupted operations. Even during emergency situations, having a reliable communication tool has proven essential for us to quickly adapt and respond.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Jamie R.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Seamless Virtual Connections

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Compared to Zoom or Microsoft Teams, its noise-canceling technology is top-notch—ideal for ensuring clarity during cross-departmental or vendor calls.

What is your favorite aspect of this product?

I recently hosted a staff workshop where the housekeeping and front desk teams had separate breakout sessions, allowing them to address role-specific challenges.

What do you dislike most about this product?

Features like setting up recurring meetings or managing attendees aren’t as straightforward.

What recommendations would you give to someone considering this product?

Start by using it for critical calls or presentations to explore its strengths, and lean on the Webex Assistant for productivity boosts.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Acts with Integrity

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