Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1146 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Instant Messaging

Facilitator Functions

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Dioneiber M.

Role: Operations
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

the best user-friendly product for conferences.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

The difference of Cisco in other programs, is that Cisco has a more modern security mechanism that is using the fingerprint sensor, it is one of the number 1 programs in the video conferencing market, it is very simple and easy to use, it has different platforms such as android, computer or if you just want to test, has a website.

What is your favorite aspect of this product?

Apart from what I have mentioned, I like the quality of HD audio and video that Cisco offers, it has a nice intuitive interface, it offers a good optimization and fluidity in mobile devices and computers, it works wonderfully with a low bandwidth trying to provide me an excellent day to day experience.

What do you dislike most about this product?

Honestly, as I mentioned, Cisco is very well optimized, it has offered me a good service every day, being in competition with other tools in the same category, and I can say that at the moment I have no complaints or negative comments about Cisco.

What recommendations would you give to someone considering this product?

If you want a tool that helps you stay in constant communication wherever you are, that is also fast and has excellent audio and video quality, Cisco is the right tool, I highly recommend it as it has become the application that I use most in my day to day, it is very easy to join and offers a complete service to share files, links between other types of information, try Cisco, it does not ask for many requirements and I know you will like it.

Pros

Unique Features
Efficient Service
Effective Service
Inspires Innovation

Suzannah J.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Reliable service. Good support. Highly recommend

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Reliable and effective

What is your favorite aspect of this product?

Chat features with privacy

What do you dislike most about this product?

Sometimes cuts out but very rarely

What recommendations would you give to someone considering this product?

Good product. Worth using

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

James F.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

A platform for all your virtual meeting needs

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

It executes virtual meetings with ease and can handle over 100 participants thereby ensuring that communications runs uninterrupted.

What is your favorite aspect of this product?

Its available even for usage by mobile users from Android to iOS and this allows its usage anywhere allowing for uninterrupted workflow. Its simple to install and use and this allows for easy adoption at all companies including even the small ones. The vendor offers reliable customer support services and this ensures that customers do not get stuck anywhere in using the platform.

What do you dislike most about this product?

Sometimes when the internet connection is not stable holding of the meeting becomes disrupted.

What recommendations would you give to someone considering this product?

It fits well in all organizations and it will improve your communication by giving you another dimension of holding meetings virtually which is less expensive.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Dioneiber M.

the best user-friendly product for conferences.

Likeliness to Recommend

Pros

Suzannah J.

Reliable service. Good support. Highly recommend

Likeliness to Recommend

Pros

James F.

A platform for all your virtual meeting needs

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

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Google Meet

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TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Instant Messaging

Facilitator Functions

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization