Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1149 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

John D.

Role: Information Technology
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

good experience

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Due to the covid-19 contingency, all the jobs had suffered decline due to the lack of communication, with Cisco Webex, and I was able to conference with my clients and employees, online meetings and I have been able to attend a webinar. Without a doubt, it is one of the best tools to communicate remotely in a virtual way, it has excellent implementation such as Android, iPad, iPhone, portable devices such as Mac and Windows.

What is your favorite aspect of this product?

Due to the pandemic, Cisco Webex has helped me to hold conferences and meetings remotely, it has helped me to reduce costs and increase efficiency in all my jobs. And honestly, one of the best tools that my company has used for remote communication, without a doubt it has been one of the best tools on the market, it offers excellent features that work perfectly, the audio comprehension is excellent and it is extremely easy to be able to share content through chat and messaging. It also allows you to share screen and share the remote control.

What do you dislike most about this product?

It is an excellent tool for online meetings, virtual classes, webinars, video calls and voice calls, what I like the most is the understanding of audio which is really excellent, and that you can use the application from your mobile or from a web device. Nothing I don't like about this software.

What recommendations would you give to someone considering this product?

It is an excellent tool for all types of companies, it helps a lot in times of quarantine because you can communicate remotely, through video calls, voice calls and messaging.

Pros

Enables Productivity
Effective Service
Inspires Innovation
Caring

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Highly recommended software

Likeliness to Recommend

8 /10

Pros

Inspires Innovation
Respectful
Includes Product Enhancements
Appreciates Incumbent Status

Joana S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Smooth meetings with Webex

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Webex is a solid video conference meeting that is cost-effective and reliable to use. Out of the many similar software i have used Webex lacks complexity. It is packed with rich features that are simple to use. The adoption rate is high than we expected and we are glad Webex met all our needs. Another thing that blew our minds away was the high-quality videos it offers .

What is your favorite aspect of this product?

To start with, it provides videos of high quality , easy scheduling, and robust security. With the whiteboard tool, it is simple to share ideas during meetings. I recommend Webex because of its ease of use and Screen sharing is intuitive and i have had a great user experience.I can record meetings and access the recordings at any time in the cloud. I just love that collaboration is more effective even when working remotely when using Webex. Communications is streamlined when using Webex with the text chat feature.

What do you dislike most about this product?

I have experienced difficulty connecting to a meeting room.

What recommendations would you give to someone considering this product?

I recommend Webex because of its ease of use and will help your team to stay productive with smooth communication in place.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

John D.

good experience

Likeliness to Recommend

Pros

Highly recommended software

Likeliness to Recommend

Pros

Joana S.

Smooth meetings with Webex

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

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1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization