Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1149 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Rohan B.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

5 StarTool for Virtual Meetings

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Webex is utilized across the entire organization for meetings as many of our teams are located across the country. With the COVID pandemic, we are using this exclusively to hold meetings with internal teams and external customers. Since we cannot physically meet, we utilize the features on Webex to hold meetings, enable video to view the other participants, and go over presentation material.

What is your favorite aspect of this product?

Ease of setting up meeting Ease of voice options, either phone, computer audio. Security features to allow a private communication

What do you dislike most about this product?

Screen control doesn't work sometimes. There should be a sound when someone raises their hand. App takes a lot of time to start.

What recommendations would you give to someone considering this product?

Most of the people are working from home, due to this COVID-19 pandemic; it is very well suited to home users who can connect with anyone virtually. It is also well suited to organizations that don't have video conference rooms/facility. It will be less appropriate when people are in the same building or in same room, it's better to meet inside a meeting room

Pros

Enables Productivity
Trustworthy
Respectful
Client Friendly Policies

Naomi N.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic and user-friendly tool for communication

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

What really differentiates Cisco Webex Meetings from other similar products is its usability, simplicity and functionality. It is a very intuitive and user-friendly tool that allows you to efficiently and effectively make unlimited audio and video calls. It has a very nice and satisfying video quality thus making it a very suitable solution for conferencing.

What is your favorite aspect of this product?

My experience with Cisco Webex Meetings has been really amazing and overwhelming. It is one of the best communication solutions that allows you to share screens, share files, photos, images and also schedule meetings online.

What do you dislike most about this product?

Sometimes when the internet connection is slow, it is a bit difficult to share large sized files or schedule meetings online.

What recommendations would you give to someone considering this product?

Cisco Webex Meetings has been amazing. I recommend it.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Martha A.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Powerful and excellent tool for online meetings.

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Among the softwares i have ever used for conferencing, Cisco Webex Meetings is one of them and it is the best software i recommend for conferencing. Cisco Webex Meetings provides powerful and easy-to-use features that enable you to make video and audio calls, schedule meetings and share files.

What is your favorite aspect of this product?

I like Cisco Webex Meetings because it is fast, safe and very helpful. With it, it has been extremely easy to collaborate with coworkers, friends and customers. It has a very good video and audio quality which makes it a suitable application for conferencing.

What do you dislike most about this product?

Cisco Webex Meetings is an advanced and unique application for communications. I dislike nothing about it since it comfortably meets all our needs.

What recommendations would you give to someone considering this product?

To all prospective customers, i recommend Cisco Webex Meetings for online meetings, file sharing and messaging.

Pros

Enables Productivity
Unique Features
Efficient Service
Inspires Innovation

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Rohan B.

5 StarTool for Virtual Meetings

Likeliness to Recommend

Pros

Naomi N.

Fantastic and user-friendly tool for communication

Likeliness to Recommend

Pros

Martha A.

Powerful and excellent tool for online meetings.

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

GoTo Meeting

Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization