Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1149 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

James M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

My remarkable experience with Cisco Webex Meetings

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Overall, Cisco Webex Meetings is a brilliant tool for video and audio conferencing. Its video and audio quality is always amazing. It allows us to schedule meetings online, share screens and send messages instantly. I like the fact that Cisco Webex Meetings is simple and easy to implement and set up.

What is your favorite aspect of this product?

My experience with Cisco Webex Meetings has always been amazing since it has helped us to collaborate with our international and local customers. It is one of the best tools for conferencing i have ever encountered. The customer support team is readily available to help you when you need them most.

What do you dislike most about this product?

Cisco Webex Meetings is a powerful and simple to use tool for video and audio conferencing. I don't have anything to mention as a dislike about it.

What recommendations would you give to someone considering this product?

Cisco Webex Meetings is a must use software since it supports great features that enable you to have a smooth and effective communication. I recommend it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Tricia C.

Role: Finance
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

A trustworthy video conferencing solution.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

It's simple to join a webex meeting with just a single tap anywhere and anytime. It's simple to record Webex Meetings.

What is your favorite aspect of this product?

It's possible to share my screen with anyone using this tool. Enhance great audio and video conferencing. Offers a chat feature hence ease to engage my colleagues with instant messages. Brings communication under one single roof thus saving money and time for business travellings.

What do you dislike most about this product?

Background noises during meeting session can be annoying.

What recommendations would you give to someone considering this product?

Cisco Webex Meetings provide a secure platform for conducting productive meeting sessions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rafael G.

Role: Sales Marketing
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Unlike other products, Cisco has significant features, such as an office application for entering meetings and the cloud.

What is your favorite aspect of this product?

The use of Webex was a point of inflexibility for us, but I now consider it one of the best tools I’ve ever used. Many competitors have grown significantly and have offered new features that I believe CISCO Webex should incorporate during the COVID conference, but I am generally satisfied.

What do you dislike most about this product?

We’ve had a lot of fun with this product because it’s quite easy and comfortable to use, which means it’s also great for making connections to meetings from your phone or your office team.

What recommendations would you give to someone considering this product?

This tool is something we can recommend to everyone who wants to improve their communication with potential clients.

Pros

Helps Innovate
Reliable
Performance Enhancing
Inspires Innovation

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

James M.

My remarkable experience with Cisco Webex Meetings

Likeliness to Recommend

Pros

Tricia C.

A trustworthy video conferencing solution.

Likeliness to Recommend

Pros

Rafael G.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

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1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization