Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1150 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Patrick M.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Our best tool for webinars and online training.

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Cisco Webex Meetings is our best and favorite application for webinars. It has a very nice and cool video and audio quality which makes it suitable for video and audio conferencing. I like the ability to chat face to face with my clients regardless of where they are. It has a very nice and intuitive dashboard that makes it easy to use even for new beginners.

What is your favorite aspect of this product?

I use Cisco Webex Meetings to communicate with my customers, friends and colleagues and it has been of great help to me and my organization. It is the safest and easiest solution i have ever encountered since it has a clean UI that makes it easy to learn. I like the ability to schedule meetings online, share screens and send messages instantly.

What do you dislike most about this product?

Sometimes when the internet connection is slow, you may experience some delays especially when sharing large files or scheduling meetings online. Apart from this nothing else to mention as a dislike about it.

What recommendations would you give to someone considering this product?

To all prospective customers out there, i urge them to consider Cisco Webex Meetings since it is a great and reliable solution for webinars and it has a very nice and satisfying video and audio quality.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Samarth J.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Delivers value and functionality at a good price.

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

Fast setup and cross platform support differentiates WebEx meetings from other similar products

What is your favorite aspect of this product?

The cross platform support and frequent updates is a benefit for all, especially when working with users from different organizations.

What do you dislike most about this product?

I disliked the occasional technical glitches experienced with users not being able to join meetings quickly and having to download software on machines without admin rights.

What recommendations would you give to someone considering this product?

WebEx is a good choice for setting up meetings quickly and efficiently, especially for organizations that rely on Cisco for other needs.

Pros

Reliable
Effective Service
Client Friendly Policies
Includes Product Enhancements

Colin B.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Low cost, low quality

Likeliness to Recommend

6 /10

What differentiates Webex Meetings from other similar products?

Webex is low-cost for small to mid-sized businesses (sub 200 FTE). The audio is usually reliable.

What is your favorite aspect of this product?

Meetings are simple to set up and easy to join without having to download additional software.

What do you dislike most about this product?

It can be unreliable at times, especially as the number of attendees rises. The video and other functions can freeze or stop working.

What recommendations would you give to someone considering this product?

If you are looking for a large group call software where no bells or whistles will be required, it will do and the cost is low. If you need to be able to collaborate or interact this will not be the best solution for you and Zoom might make more sense, at least for the thrift-minded small business owners.

Pros

Client Friendly Policies
Security Protects
Reliable
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Patrick M.

Our best tool for webinars and online training.

Likeliness to Recommend

Pros

Samarth J.

Delivers value and functionality at a good price.

Likeliness to Recommend

Pros

Colin B.

Low cost, low quality

Likeliness to Recommend

Pros

Cons

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

GoTo Meeting

Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization