Webex Meetings Logo
Webex Meetings Logo
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Adam F.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Highly Reliable Feature Rich Video Conferencing

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

The meetings just work and calling in hasn't let us down when trying to include everyone external who needs to attend meetings. The reliability and lack of quirks has been amazing.

What is your favorite aspect of this product?

The simplicity of setting up a meeting and attaching one to an Outlook meeting is a very seamless process. We've had to use very little effort to make sure people in the company know how to set up and work with meetings.

What do you dislike most about this product?

I have noticed that my camera brightness on my computer doesn't play well with Webex for some reason. I can work around this with the built-in brightness controls, but the camera looks find in anything else without messing with this. Other than that, it works very well for everything we use it for.

What recommendations would you give to someone considering this product?

I definitely recommend giving Webex Meetings a try to see how well it works in your environment. I feel it definitely works more reliably than Teams. We do have Cisco as our phone system, so this factors into the recommendation. If you have Cisco for phones, using Webex Meetings makes a lot of sense.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aviral J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic product if you use cisco suite!

Likeliness to Recommend

5 /10

What differentiates Webex Meetings from other similar products?

Noise suppression. The built-in noise suppression is excellent.

What is your favorite aspect of this product?

Ease of use and noise supression.

What do you dislike most about this product?

Just like any other video conferencing platform. No key differentiator.

What recommendations would you give to someone considering this product?

If you have cisco suite running already, this makes perfect sense.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Appreciates Incumbent Status

Keana S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Amazing online meeting platform"

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

It stands out from competing software because it's feature-rich, easy to use, and chat features work well for asking questions, exchanging data, and providing a clean, readable interface.

What is your favorite aspect of this product?

When it comes to online meeting spaces, Webex is among the frontrunners. When Webex first began, there were hardly any other similar services available. Not nothing about Webex appeals to me. It's only another piece of software or hardware for video chats. Webex is still widely used, and the company has a sizable business clientele. It's an excellent choice for Webinars that require top-notch sound and visuals. Everyone who joined is listed clearly.

What do you dislike most about this product?

It's not a breeze to use Webex. The interface is not self-interactive, making it potentially difficult even for experienced users. I find their design to be antiquated and unappealing now. The fact that you have to log in every time is the major reason why I don't enjoy using Webex. It is not possible to leave the thin client logged in for it to use later since it does not have a single session. It's not obvious where the video and audio controls are located whether you're sharing a screen or an app. If you want to have more people in your meeting than Zoom allows, you'll need to schedule multiple meetings.

What recommendations would you give to someone considering this product?

Webex's user interface is straightforward, and it integrates smoothly with other popular applications like Microsoft Outlook, therefore I'd highly recommend it. Webex's mobile app is a great replacement for desktop use.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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