Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1151 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Bektaş Aykut A.

Role: Information Technology
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Elevating Online Meetings

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Webex Meetings compared to other similar products include its ability to support large meetings with up to 1000 participants, its integration with other productivity tools and services, its support for real-time collaboration and sharing, and its ability to record meetings and share them with participants afterwards.

What is your favorite aspect of this product?

Its high-quality video and audio, easy-to-use interface, and support for a wide range of devices. Additionally, Collaboration tools, such as screen sharing, virtual whiteboarding, and file sharing, that make it easy for users to work together and share information.

What do you dislike most about this product?

While Webex is generally considered to be easy to use, some users may find that it takes a bit of time and effort to learn how to use all of its features and tools. This can be especially true for users who are new to video conferencing or online collaboration in general.

What recommendations would you give to someone considering this product?

Before deciding to use Webex for your meetings or collaboration sessions, it can be helpful to test the platform to see how it performs and to make sure that it meets your needs and expectations. This can help you to identify any potential issues or limitations and give you a better idea of whether Webex is the right choice for your specific situation..

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Surya V.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Overall a Good Collaboration Software.

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

The UI is very user-friendly even for beginners.

What is your favorite aspect of this product?

Performs well in team meetings and quick communication via audio & video.

What do you dislike most about this product?

The voice of the speaker breaks quite often, which creates problems for other attendees, particularly for large meetings.

What recommendations would you give to someone considering this product?

WebEx is definitely well suited to a situation where a few people are working collaboratively and need to be able to share resources and documents with each other remotely. WebEx is not well suited as a presentation tool to an audience that the speaker is not interacting with. It is just not set up to function like that very well.

Pros

Helps Innovate
Reliable
Caring
Fair

Sydney L.

Role: Sales Marketing
Industry: Biotechnology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Great product, but could use some innovation

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Webex’s really keeps they’re technical issues to a minimum with they’re customer service team

What is your favorite aspect of this product?

I love the ability to be able to collaborate with my co-workers at any time throughout the day

What do you dislike most about this product?

I feel that it hasn’t kept up in terms of innovation and the system at times feels outdated.

What recommendations would you give to someone considering this product?

I would recommend looking at a few other alternatives in the market that offer the same services to compare cost

Pros

Enables Productivity
Saves Time
Friendly Negotiation
Reliable

Cons

Less Fair
Charges for Enhancements
Less Respectful

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Bektaş Aykut A.

Elevating Online Meetings

Likeliness to Recommend

Pros

Surya V.

Overall a Good Collaboration Software.

Likeliness to Recommend

Pros

Sydney L.

Great product, but could use some innovation

Likeliness to Recommend

Pros

Cons

Most Popular Webex Meetings Comparisons

Zoom

Microsoft Teams

Google Meet

GoTo Meeting

Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization