Webex Meetings Logo
Webex Meetings Logo
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

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3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

86

Screen Share

84

Audio Controls

84

Audio Conferencing Call in Bridge

83

Instant Messaging

83

Facilitator Functions

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Breadth of Features

82

Quality of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Alex W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Intuitive product and the best for meetings

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Webex contains very intuitive and simple collaborative features, such as screen sharing, where presenters can share their screens with participants, making it easy to demonstrate content or collaborate on documents, and a virtual whiteboard, a built-in feature that allows participants to sketch, draw and annotate on the screen in real time. It also has active noise cancellation, background effects and content sharing during video conferences are very practical..

What is your favorite aspect of this product?

We use Webex Meetings for our internal meetings in our entire company offices, we also use it for meetings with clients in various parts of the state and abroad, it helps us a lot to organize webinars sometimes, and for training purposes within the marketing and sales team, we keep a copy of the recorded sessions for future review, which saves a lot of money and time by not using the traditional meeting method we used to implement some time back, and although we use other meeting platforms as well according to our business needs, we consider Webex Meetings to be more professional and provide the best video and audio quality.

What do you dislike most about this product?

During calls, if you need to share textual information, there is a limitation in the chat characters, so you cannot send records of the process you are working on, you have to save them in a text file and then share them to be able to get them quickly if that is what you are looking for during a video call. If this can be improved it would be great because it's an aspect of the platform that is needed when having meetings.

What recommendations would you give to someone considering this product?

It is especially suitable for business organizations, although it might not be the best choice for academic institutions or educational activities, as I consider Webex to be more effective for online meetings with a small number of participants, quite the opposite for large group calls, therefore, I think Webex presents itself as an extremely valuable collaboration tool for companies conducting meetings with different stakeholders, both internal and external, and my recommendation would be that if you plan to purchase this tool, use it in a more precise and timely manner.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2024

Love WebEx. Cisco has something good here

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Steven I.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

a ton of host options available easy to use

What is your favorite aspect of this product?

screen share feature is a lot cleaner then other vendors

What do you dislike most about this product?

it does take a few minutes for new users to get logged into the meeting

What recommendations would you give to someone considering this product?

record meeting feature as well as screen sharing will make using it for sales calls that much more easier

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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