Webex Meetings Logo
Webex Meetings Logo
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

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3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

86

Screen Share

84

Audio Controls

84

Audio Conferencing Call in Bridge

83

Instant Messaging

83

Facilitator Functions

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Breadth of Features

82

Quality of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Alonso C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

With Webex Meetings one day, one problem solved.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Cisco Webex Meetings is a solid tool, the video experience is on the one hand quality and on the other fluidity, both in image and sound. In this way the meetings are very interactive, being in a meeting it is very easy to sit/join to collaborate, share ideas, thoughts, files, share the screen, record, etc. Using the interface, starting and configuring meetings is very simple, integration with Outlook allows you to connect quickly, making everything easier.

What is your favorite aspect of this product?

The notification system is perfect, it keeps me updated with any information.

What do you dislike most about this product?

Positive experience, without alterations or failures.

What recommendations would you give to someone considering this product?

Cisco offers a fairly complete service that helps maintain the pace of work, it is the best way to maintain a close connection with other people. As for its “paid” version, it is worth investing in our daily productivity to save time and dedication to other matters.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Balram M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Awesome content sharing and collaboration

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Virtual meetings, notes and webinars

What is your favorite aspect of this product?

conducting virtual webinars with collaboration co-host

What do you dislike most about this product?

Zooming in on content while in normal mode is not functional.

What recommendations would you give to someone considering this product?

An AI-powered feature for automated note-taking should be incorporated.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

mounami L.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

User-friendly, but somewhat expensive.

Likeliness to Recommend

5 /10

What differentiates Webex Meetings from other similar products?

Webex Meetings stands out with its robust security features, AI-powered transcription and captioning, seamless integration with Cisco's enterprise tools, and advanced breakout room management, offering a secure, collaborative experience.

What is your favorite aspect of this product?

One of the standout aspects of Webex is its seamless integration with other Cisco tools, offering a unified experience for businesses. Additionally, the AI-driven features like transcription and real-time captions enhance accessibility and productivity.

What do you dislike most about this product?

One downside of Webex is its pricing, which can be higher compared to other platforms offering similar features. The interface can also feel cluttered at times, making it harder for new users to navigate easily.

What recommendations would you give to someone considering this product?

If you're considering Webex, it's an excellent choice for businesses that prioritize security, scalability, and integration with enterprise tools, especially if you already use Cisco products. Its AI-driven features like real-time transcription and captions enhance accessibility. However, Webex can be pricey compared to other platforms, and its interface may take some time to learn for new users. If your team values customization, breakout rooms, and robust meeting analytics, Webex could be a great fit. Be sure to assess your specific needs and budget.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Saves Time
  • Includes Product Enhancements

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