Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.1 /10

1149 Reviews Write a Review

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What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

Marschell R.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2020

I'm in the middle. Using free due to Coronavirus.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

Stable cloud platform.Ease of setting up and conducting meetings.

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Once it is launched, it will still allow conflicting instances to be launched. I would like to see it only allow 1 instance.

What recommendations would you give to someone considering this product?

Thoroughly review Cisco's help and videos at https://help.webex.com/ld-nyw95a4-CiscoWebexMeetings/Webex-Meetings#Get-Started A storehouse of good information and video training to introduce you to the product. Very helpful and professionally done.

Pros

Enables Productivity
Effective Service
Caring
Saves Time

Kara P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

Fast and lightweight software.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

In our company communication is very important, that's why we chose a software like Cisco Webex to improve the exchange between employees, sectors and branches, it helps to improve the coordination of our teams, it helps to work collaboratively sharing screen with others and exchanging documents, images and general and accounting files.

What is your favorite aspect of this product?

I really like Webex because it offers full collaboration, high definition meetings with good stability, it has a well designed interface and functions, it has a mobile app that works very well and allows me to participate in meetings and interviews from wherever I am.

What do you dislike most about this product?

Sometimes you can lose connection during a meeting but it recovers quickly.

What recommendations would you give to someone considering this product?

It's lightweight, efficient, and business-friendly software that improves performance.

Pros

Helps Innovate
Enables Productivity
Caring
Saves Time

Chelsea G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

Good Features, stable work.

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

This is a communication and collaboration platform with very varied and useful functions for my work life, it keeps me in permanent contact with all the sectors of the company allowing me to participate in multiple joint works in coordination with employees from other branches, it allows us to maintain meetings in HD and screen sharing for a more effective participation.

What is your favorite aspect of this product?

Webex is a tool that I like because it offers me an intuitive interface and excellent communication features, it allows me to exchange documents and messages with my colleagues when we work on a joint project, it allows us to hold meetings without being in the same office and to share screens to participate in activities.

What do you dislike most about this product?

We haven't had any problems with this software.

What recommendations would you give to someone considering this product?

It is excellent and reliable software, but I recommend taking advantage of the free trial it offers.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

Marschell R.

I'm in the middle. Using free due to Coronavirus.

Likeliness to Recommend

Pros

Kara P.

Fast and lightweight software.

Likeliness to Recommend

Pros

Chelsea G.

Good Features, stable work.

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

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1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Audio Controls

Screen Share

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Virtual Whiteboard

Keyboard Mouse Control

File Transfer

Application Share

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization