Cisco Systems

Webex Calling

Composite Score

8.7 /10

CX Score

9.0 /10

216 Reviews Write a Review

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What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details

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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact

Latest Award, 2024

1 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative

7% Neutral

90% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Friendly Negotiation

Feature Ratings

Average 84

Audio Transcription

Centralized Management Portal

Communications

Call Management

Secure Access

Web & Desktop Conferencing

Session Border Controller

Mobility

Presence IM

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Webex Calling Reviews

Simon D.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Fine application

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Variety of collaboration features including screen sharing, document sharing and the ability to annotate documents.

What is your favorite aspect of this product?

Fast in loading on any device ranging from mobile devices to computer device.

What do you dislike most about this product?

It costs more than some other video conferencing options but the features are sufficient.

What recommendations would you give to someone considering this product?

Powerful application to collaborate with team members through audio calls.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Celso G.

Role: Information Technology
Industry: Utilities
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Mar 2023

amazing product

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Webex Calling includes a virtual receptionist feature that can help you manage incoming calls and route them to the right person or department.

What is your favorite aspect of this product?

Webex Calling allows you to record calls for training, compliance, or auditing purposes. This feature is particularly useful for businesses that need to comply with legal or regulatory requirements.

What do you dislike most about this product?

Webex Calling provides detailed analytics on call activity, helping you track usage and identify areas for improvement.

What recommendations would you give to someone considering this product?

Webex Calling provides detailed analytics on call activity, helping you track usage and identify areas for improvement.

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Stella E.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic cloud-based phone calling system.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Easy to integrate with a variety of applications and other tools. Easy to add users and manage. Screen and desktop sharing is enabled.

What is your favorite aspect of this product?

Great audio quality. Allows recording of audio for future references. Great for collaboration across various departments.

What do you dislike most about this product?

Cisco devices requires skills and extra training to configure. Requires high bandwidth.

What recommendations would you give to someone considering this product?

You need webex calling for collaboration across different departments located different in different locations.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Webex Calling

What is Webex Calling?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

2019 Emotional Footprint Champion

2018 Data Quadrant Gold Medalist

Webex Calling Ratings

87 Likeliness to Recommend

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Webex Calling?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Webex Calling Reviews

Simon D.

Fine application

Likeliness to Recommend

Pros

Celso G.

amazing product

Likeliness to Recommend

Pros

Stella E.

Fantastic cloud-based phone calling system.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Audio Transcription

Centralized Management Portal

Communications

Call Management

Secure Access

Web & Desktop Conferencing

Session Border Controller

Mobility

Presence IM

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support