Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Webex Calling
8.6 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
87%
Conflict Resolution:
88%
Strategy & Innovation:
90%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

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2% Negative
7% Neutral
91% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Secure Access

84

Call Management

83

Web & Desktop Conferencing

83

Session Border Controller

83

Presence IM

83

Mobility

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Breadth of Features

83

Usability and Intuitiveness

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Adam J.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2020

Great Stability and Feature Rich

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Clear path between on premise and cloud solutions.

What is your favorite aspect of this product?

Scalability and mobile user features.

What do you dislike most about this product?

Can get very complicated with the network configuration.

What recommendations would you give to someone considering this product?

Stay with Cisco on premise solutions and involve a partner in design and deployment.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Cons

  • Vendor's Interest First

Javier D.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2020

Unified communication with excellent features

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

What differentiates Cisco unified communications from its competition is that Cisco has a very broad portfolio not only of software but also of hardware, so there is always compatibility between both worlds. This does not always happen with the competition.

What is your favorite aspect of this product?

The possibility of starting with a call control and then incorporating other solutions that are quickly coupled to the rest.

What do you dislike most about this product?

There is nothing I dislike about this solution.

What recommendations would you give to someone considering this product?

The Cisco solution for unified communications is excellent because it fits all types of business, from small to large. And also allows to integrate it to other solutions already implemented. With the change to subscription licensing, you can maintain the investment over time, because that same license can be used on premise or in the cloud.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Respectful
  • Role: Finance
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2020

easy to use

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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