Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Webex Calling
8.6 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
87%
Conflict Resolution:
88%
Strategy & Innovation:
90%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

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2% Negative
7% Neutral
91% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Secure Access

84

Call Management

84

Web & Desktop Conferencing

84

Session Border Controller

83

Presence IM

83

Mobility

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Monica P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

VIDEOCONFERENCE AND TEAM COLLABORATION.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling differs from other products because it offers us security to share our information, ease when accessing and starting meetings, it is very fast, the quality of the video, image and audio is of high quality, the presentation of our Projects through this tool flow without any distraction, it has the power to make our collaboration magical, without interruptions, putting the greatest concentration on what really matters, I like that the interface is pleasant and everything is ordered to understand it better by doing very simple to use.

What is your favorite aspect of this product?

My favorite aspect of Cisco Webex Calling is that a communications service that strengthens the interaction and collaboration with our work team, when starting meetings via web and video, this is a tool that has offered me the necessary options from start to finish to working productively and successfully, makes it easy to work with my team from anywhere and on any device.

What do you dislike most about this product?

Cisco Webex Calling based on my experience using it according to the results obtained, I can say that it is a wonderful communications platform, at all times it provides me with an excellent service from meetings with quality and security to its mode of use, and all the options that are available. They are available to their customers, at the moment I have no displeasure, it has worked very well for me, without any errors.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling especially to increase productivity, communication and teamwork, strengthens the relationship with colleagues and makes it very easy and simple to collaborate from anywhere, video conferences are great audio quality, HD video, and easy access to meetings , It is a software that meets our needs because it is very flexible, the success results are 99.9% Based on my experience, I recommend it faithfully because it provides excellent benefits and drives the growth of our business and communication with our team, which is a key point.

Pros

  • Client Friendly Policies
  • Altruistic
  • Helps Innovate
  • Continually Improving Product

Andrea H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Simple and effective with Cisco Webex Calling.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling differs from other products for its HD video quality, allowing you to organize meetings from anywhere and from any device, the Tablet and the laptop with wonderful tools that make it innovative and efficient.

What is your favorite aspect of this product?

My favorite aspect of Cisco webex Calling is that it helped my organization a lot in the ease of communicating with colleagues, friends and clients who are not in a location other than mine, sharing screen with different options is wonderful, collaboration turns out to be easy , simple and immediate, saving time and unnecessary expenses by getting closer to those who are in another place, making everything easier and our work productive.

What do you dislike most about this product?

Cisco webex Calling is great for developing high-level online meetings, it has worked for me as normal, adapting to my needs, I have nothing to dislike, it has worked for me 100%.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling to work securely and collaboratively with the power to transform projects and move forward on a day-to-day basis, with excellent connection and quality of service. I am generally satisfied with this powerful software.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Irakli B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2020

Amazing product

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Security, easy deployment and more features.

What is your favorite aspect of this product?

Favorite is that it has very user friendly interface.

What do you dislike most about this product?

A bit high price.

What recommendations would you give to someone considering this product?

You your budget allow you to be high quality product, buy Cisco Webex Calling!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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